Noor Fatima

• Guided students through multi-step processes, troubleshooting access issues and ensuring completion of required actions.

• Provided accurate, timely support for students from institutions such as Humber, Conestoga, Seneca, USC, OntarioLearn, and LAPU.
• Delivered personalized follow-ups to ensure successful outcomes, mirroring CRM-based enrolment-cycle tracking.
• Built trust with diverse users, demonstrating professionalism, clarity, and care in high-pressure situations.

• Supported students requiring step-by-step guidance for portals, accounts, coursework systems, and onboarding processes.

• Explained requirements clearly, helping users understand next steps and make informed decisions.
• Practiced empathetic communication to reduce stress and improve user experience core to recruitment and first-year advisement work.
• Maintained high satisfaction ratings through consistent, accurate problem-solving.

• Supported youth in educational and wellness-focused programming, fostering belonging and confidence.

• Ensured inclusive engagement for participants with varied needs.
• Maintained confidential records in alignment with institutional standards.

• Communicated with diverse clients and de-escalated challenging situations using empathy and active listening.

• Strengthened communication skills directly transferable to student recruitment and advisement.