Olenka Ybette Cuaco Quispe
Cusco,Cusco
Summary
Highly-motivated employee with strong work ethic and exceptional interpersonal skills. Demonstrated adaptability and ability to work effectively unsupervised. Adept at quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Side Job
Royal Caribbean Group
Miami
02.2022 - 03.2023
- Reviewed daily working hours report for F&B department to avoid ILO violation and ensure crew compliance with 10-hour rest requirement
- Responsible for crew shipboard performance appraisals to be done for sign-off crew (HW-W-AW-RA) with all management signature and certificate
- Utilized software programs, such as FIDELIO and SILVERWARE, to compile data into meaningful information for use in appraisals or reviews
- Report daily AVO's to the Executive Chef, Maitre'd, and Head waiter
- Prepared a variety of reports including Special Celebrations, Anniversaries, Dietary Needs, Allergies, and Suit Manifest Report
Waitress
Royal Caribbean Group
Miami
02.2014 - 03.2023
- Welcomed guests and introduced myself
- Greeted guest by name, provided menus and recommended specials to increase profits
- Took customer orders for food and beverages while inquiring about any dietary restrictions or allergies
- Delivered food directly to guests at their tables
- Checked in with guests throughout meal service to guarantee their satisfaction
- Replenished beverages when necessary
- Collected and cleaned dishes and glasses from tables or counters, readying spaces for subsequent guests
- Demonstrated knowledge of wine selection, pairings
Assistant Waiter
Royal Caribbean International Cruise Line
Miami
11.2009 - 11.2013
- Greeted guest, provided drinks menu, and answered questions regarding drinks order
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Served alcoholic beverages according to state laws and regulations
- Provided refills of beverages and cleared away used dishes
- Assisted waiters in taking drinks orders and clearance of the tables
Front Desk - Night Shift
Libertador Valle Sagrado Lodge Hotel
Yanahuara
03.2007 - 12.2007
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures, provided information regarding hotel services, amenities, and local attractions
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction
- Provided concierge services such as dining reservations tours or transportation arrangements to guests as needed
Guardian Cashier Processor
Hermes Perú Associated with Brink's Global Services
Cusco
02.2004 - 01.2006
- Followed company security procedures for handling large sums of money
- Processing cash, counting, validation, sorting, wrapping, packing and counterfeit detection across local and US currency
- Daily balance reports per bank
- Recorded and tracked all financial transactions in connection with guardianship duties
Cashier and Accounting Assistant
Andes Grill Restaurant
Cusco
01.2001 - 01.2002
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or automatic debit
- Accepted cash and credit card payments, issued receipts and provided change
- Maintained work area and kept cash drawer organized
Education
International Business -
Andina University
Cusco, PerúFront Desk Management -
CETPRO Formación De Administradores Hoteleros Y Tu
Cusco, PerúHigh School Diploma -
C.E.P San Martin De Porres
Cusco, PeruOnline Course - Microsoft Excel Specialist
Camara De Comercio Exterior Sede Perú
PerúSkills
- Flexibility and Adaptability
- Friendly, Positive Attitude
- Teamwork
- POS system operation
- Customer inquiries
- Safety Procedures
- Cash register operation
- Accurate money handling
- Documentation and recordkeeping
- Document Control
Languages
Spanish
First Language
Portuguese
Intermediate (B1)
B1
Italian
Elementary (A2)
A2
French
Beginner
A1
Timeline
Office Side Job
Royal Caribbean Group
02.2022 - 03.2023
Waitress
Royal Caribbean Group
02.2014 - 03.2023
Assistant Waiter
Royal Caribbean International Cruise Line
11.2009 - 11.2013
Front Desk - Night Shift
Libertador Valle Sagrado Lodge Hotel
03.2007 - 12.2007
Guardian Cashier Processor
Hermes Perú Associated with Brink's Global Services
02.2004 - 01.2006
Cashier and Accounting Assistant
Andes Grill Restaurant
01.2001 - 01.2002
International Business -
Andina University
Front Desk Management -
CETPRO Formación De Administradores Hoteleros Y Tu
High School Diploma -
C.E.P San Martin De Porres
Online Course - Microsoft Excel Specialist
Camara De Comercio Exterior Sede Perú
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