Orianna Agosta
Lima
Summary
A results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
CUSTOMER AND MEDICAL SERVICE INTERPRETER
INTERPRETIA
01.2023 - 11.2024
- Work with confidential customer information while treating it sensitively.
- Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
- Answer calls professionally, acting according to the Interpreter's Code of Conduct, by providing the highest customer service during the interpretation.
- Present all messages accurately, without adding, omitting, or substituting.
- Provided simultaneous translation services for conferences, meetings, seminars, and interviews.
CUSTOMER SERVICE AGENT
INTERPRETIA
06.2020 - 12.2022
- Provide excellent customer service by being a good listener
- Work with confidential customer information while treating it sensitively
- Document and update records in the required systems
- Answer call professionally providing the highest customer service during calls
APPOINTMENT SETTER
ADT ALARMS OF FLORIDA
03.2020 - 06.2020
- Cold calling people using a given phone directory to sell products
- Follow up with prospective customers
- Using scripts to provide information about product’s features, prices etc
- And present their benefits
TRANSLATOR AND INTERPRETER
SERVICIOS VIALES NOR ORIENTE
ANZOATEGUI
08.2015 - 02.2016
- Translate instructions for construction procedures, lease, and loan agreements.
- Interpretation during meetings with project managers and workers.
- Take notes during meetings.
- Performed quality assurance checks on completed translations before delivery to customers.
- Proofread, edited, and revised translated documents.
- Prepared reports outlining project progress along with any challenges faced during the process.
Education
Graduate Certificate - English Language
Universidad Metropolitana
Anzoategui, Venezuela07-2019
Skills
- Knowledge of Microsoft Office
- Written document translation
- Client support
- Stress management
- Records management
- English fluency
- Intercultural sensitivity
- Data entry
- Problem-solving
C.E
002600120
Phone
+51, 910431320
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
CUSTOMER AND MEDICAL SERVICE INTERPRETER
INTERPRETIA
01.2023 - 11.2024
CUSTOMER SERVICE AGENT
INTERPRETIA
06.2020 - 12.2022
APPOINTMENT SETTER
ADT ALARMS OF FLORIDA
03.2020 - 06.2020
TRANSLATOR AND INTERPRETER
SERVICIOS VIALES NOR ORIENTE
08.2015 - 02.2016
Graduate Certificate - English Language
Universidad Metropolitana
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