Motivated professional who leverages team skills to create a customer-oriented sales experience. Takes initiative to create menus to specifications, always delivering service with enthusiasm. Excellent problem solving skills to work in a busy and constantly changing environment.
Hi, I’m
Paola Pérez
Barranco
Summary
Overview
3
years of professional experience
Work History
Cafe AncestralLima
Encargada Cafetería
02.2024 - Current
Job overview
- Developed and implemented strategies to improve operational efficiency, reduce costs and increase productivity.
- Managed a team of over 10 employees, providing guidance, setting goals and objectives, delegating tasks and monitoring performance.
- Oriented junior staff in the organization's business processes, customer service standards and quality assurance protocols.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate countermeasures.
- Collaborated with external vendors to negotiate contracts that met company requirements and minimized costs.
- Conducted performance evaluations and provided feedback to direct subordinates for professional development.
- Briefed executive management on performance metrics, challenges and strategic opportunities.
- Successfully worked with a diverse group of co-workers to achieve goals and address issues related to our products and services.
- Manage daily operations of the restaurant, including scheduling, budgeting and inventory control.
- Resolving customer complaints in a professional manner to maintain positive customer relations.
Maintaining detailed records of sales transactions and daily shift reports. - Maintaining detailed records of sales transactions and daily shift reports.
- Implementation of effective marketing campaigns to increase revenue and improve brand awareness.
- Assist in kitchen preparation during peak hours.
Waikiki HostelLima
Encargada Hostel Waikiki
02.2022 - 01.2024
Job overview
- Fostered customer satisfaction by solving problems with professional and friendly service.
- Successfully worked with a diverse group of peers to achieve goals and resolve issues related to our products and services.
- Supervised security personnel to ensure the safety of customers and staff members.
- Coordinated with vendors to acquire supplies needed for daily operations.
- Established relationships with tour companies to increase occupancy levels during peak seasons.
- Assisted guests at check-in by providing information on various hotel services.
- Delivered exceptional service to all customers through active engagement, effective listening and well-developed interpersonal skills.
- Attended to customer requests and responded to customer inquiries to enhance customer satisfaction.
- Approached customers and engaged in conversation with them by using effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed as scheduled and deadlines were met.
- Periodically inspect rooms and common areas to ensure that the lodge is clean and well-maintained.
Teleperformance PerúLima
Customer Service Representative
07.2021 - 02.2022
Job overview
- Answered customer inquiries and provided accurate product and service information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by collaborating with other departments to provide solutions to meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted a high degree of customer satisfaction by resolving issues with friendly and knowledgeable service.
- Responded to incoming calls and emails, providing front line assistance to customers or assisting them with product and service transactions.
- Informed customers about billing procedures, processed payments, and assisted them in setting up payment options.
- Continually improved product knowledge to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service calls, account management and orders.
- Provided maximum quality control and eliminated downtime to maximize revenue.
Education
UNEYSan Felipe
Técnico Superior from Diseño Integral
06-2017
University Overview
Skills
- Sales follow-up
- Menu planning
- Marketing and promotions
- Social media marketing
- Personnel management
- Food ordering
- Reservation management
- Staff scheduling
- Telephone etiquette
- Hospitality
- Travel coordination
- Staff supervision
- Administrative support
- Data entry
- Information security
- Data collection
- Customer support
- Warranty service
- Call Center
Languages
Languages
- Spanish, Nativo
- English, Intermedio
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Encargada Cafetería
Cafe Ancestral
02.2024 - Current
Encargada Hostel Waikiki
Waikiki Hostel
02.2022 - 01.2024
Customer Service Representative
Teleperformance Perú
07.2021 - 02.2022
UNEY
Técnico Superior from Diseño Integral
Similar Profiles
Adrian RhodesAdrian Rhodes
Writing Director at Ancestral AlchemyWriting Director at Ancestral Alchemy
Luis Diego Cataño RengifoLuis Diego Cataño Rengifo
Junior Consultant at Mezcal Patatús - Mezcal AncestralJunior Consultant at Mezcal Patatús - Mezcal Ancestral
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe