Paola Pardo Jaramillo
Lima,ARE
Summary
Medical language professional with extensive experience in healthcare interpretation. Proven ability to facilitate effective communication between healthcare providers and patients, contributing to improved patient outcomes. Known for reliability, adaptability, and teamwork, with strong skills in medical terminology and cross-cultural communication.
Experienced medical language specialist prepared for high-impact communication roles in healthcare settings. Strong background in bridging language barriers between patients and medical staff, ensuring accurate and effective communication. Focus on teamwork and adaptability, delivering reliable results in dynamic environments. Skilled in medical terminology, cultural competence, and active listening. Valued for professionalism, empathy, and collaborative spirit.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Over the Phone Medical Interpreter (OPI)
Multilingual Interpretation Services
11.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Verified understood medical information for patients by simplifying any jargon.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Over the Phone Medical Interpreter (OPI)
Bilingual -Perú
02.2023 - 10.2024
- Served as medical interpreter to patients in busy emergency room
- Maintained zero language-barrier rate, thanks to native-speaker-level grasp of both languages and deep cultural competency
- Followed ethical codes to protect confidentiality of patient medical information
- Streamlined patient and provider interaction by providing channel of effective communication
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
- Verified understood medical information for patients by simplifying any jargon
- Translated procedural information to facilitate understanding between doctors and patients
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone and emotion as closely as possible
- Provided language translation and customer service skills to doctors and patients in English and Spanish as required
Freelancer Translator and Interpreter Medical Interpreter (OPI)
Future-Group
01.2021 - 02.2023
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
- Verified understood medical information for patients by simplifying any jargon
- Attended training programs to improve professional knowledge and interpretation skills
- Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers
- Bringing in-depth knowledge of cultural context and idiosyncrasies
- Provided translations quickly and accurately
Customer Service Representative
Teleperformance-Perú
10.2021 - 12.2022
- Answering questions about the company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Responding to customer reviews
- Developing and documenting knowledge into helpful content
- Tracking customer service KPIs and metrics
English-Spanish Medical Interpreter
FUTURE GROUP-EGYPT
03.2020 - 09.2021
- Provides accurate interpretation and translation of critical medical information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider
- Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language
- Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested
- Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees
- Assists with patient follow-up, including contacting patients with appointment reminders
- Maintains strict patient confidentiality in accordance with HSC policies and standards
- Updated training in Medical Interpretation
- HIPPA Standard procedures
Educational Engineering School/English Teacher Elementary School
Huancayo-Perú
03.2017 - 12.2018
- Team leading, supervision, and training of staff
- Follow the program of teaching according to the grade
- Full-time Primary school English teaching (groups of 40 students by classroom)
- Program and schedule planning (Daily activities in relation to the topic of the class)
- Handling of special needs children (ADHD, Hyperactivity- Asperger's, and Autism)
- Organize and store records on individuals, including daily observations and activities information
English Teacher
State High School "Mariscal Cáceres"
05.2016 - 12.2016
- English teaching for Secondary students
- Follow the Blended Program for state English teaching
- Coordinate and organize meetings and feedback with students and teachers
- Training in English methods teaching
Translator and Coordinator of educational projects
Michaihue state school f-660
02.2015 - 02.2016
- Follow the English school state program in education for Elementary school
- Create a new English project for Preschool and Elementary English school
- Create a new and motivating English method for pre-school and elementary school students
Teacher
Private Methodist Subsidized School
04.2015 - 10.2015
- Religious teaching focus on Methodist teaching
- Follow the school state program in education for Elementary school
- Organize and planning the daily classes to my coordinator
- Prepare and coordinate with the Pastor the seminars for teachers
- Prepare creative and motivated religious sessions for the students from preschool to elementary school children
Language and Grammar Communication Teacher
Private Professional Institute /PROVIDENCIA S.A.
03.2015 - 10.2015
- Professional Spanish teaching for students who want to be Spanish teachers
- Program and plan useful classes
- Motivate and give new teaching methods for Elementary Teaching
Translator and Coordinator of theological educational projects
Cedepas-Centre. Ecumenical Centre of Promotion and Social Action N.G.O.
01.2009 - 01.2012
- Theology teacher and Coordinator of Educational Projects "SEMINARIO ANDINO SAN PABLO"
- Teach Old and New Testament in biblical studies for multicultural religious context
- Write and create new syllabus for biblical studies
- Seminars above Women and Gender
- Teaching basic Greek in Holy Scripture
- Facilitator for biblical courses to women
- Assistant and coordinator in theological studies projects
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Experienced HR professional with a strong background in Labour Relations management, business and financial operations, and a deep understanding of the seniors' care sector. Proven ability to navigate complex legal and contractual requirements while fostering a positive work environment. Expertise in policy development, compliance, and financial oversight within healthcare and senior services
Education
Associate of Science - Nurse Aide
Instituto De Medicina San Marcos
Arequipa, Peru03-2025
Master's degree - Contextual Theology
Vrije Universiteit
01.2006
Bachelor of Theology - Biblical Science
Latin American University of San José
01.1991
Technical Training - English Translator and Interpreter
The English Institute
01.1991
Skills
- First aid trained
- Familiar with Word
- Familiar with Excel
- Familiar with PowerPoint
- FLUENT IN [Spanish and English]
Certification
- English Teaching Service Contract, High School Mariscal Cáceres, 05/16/16, 12/31/16
- Certification for 220 chronological hours in the Training Workshop Digital Empowerment for the Integration of TICS in the Learning Sessions and others
Timeline
Over the Phone Medical Interpreter (OPI)
Multilingual Interpretation Services
11.2024 - Current
Over the Phone Medical Interpreter (OPI)
Bilingual -Perú
02.2023 - 10.2024
Customer Service Representative
Teleperformance-Perú
10.2021 - 12.2022
Freelancer Translator and Interpreter Medical Interpreter (OPI)
Future-Group
01.2021 - 02.2023
English-Spanish Medical Interpreter
FUTURE GROUP-EGYPT
03.2020 - 09.2021
Educational Engineering School/English Teacher Elementary School
Huancayo-Perú
03.2017 - 12.2018
English Teacher
State High School "Mariscal Cáceres"
05.2016 - 12.2016
Teacher
Private Methodist Subsidized School
04.2015 - 10.2015
Language and Grammar Communication Teacher
Private Professional Institute /PROVIDENCIA S.A.
03.2015 - 10.2015
Translator and Coordinator of educational projects
Michaihue state school f-660
02.2015 - 02.2016
Translator and Coordinator of theological educational projects
Cedepas-Centre. Ecumenical Centre of Promotion and Social Action N.G.O.
01.2009 - 01.2012
Master's degree - Contextual Theology
Vrije Universiteit
Bachelor of Theology - Biblical Science
Latin American University of San José
Technical Training - English Translator and Interpreter
The English Institute
- English Teaching Service Contract, High School Mariscal Cáceres, 05/16/16, 12/31/16
- Certification for 220 chronological hours in the Training Workshop Digital Empowerment for the Integration of TICS in the Learning Sessions and others
Associate of Science - Nurse Aide
Instituto De Medicina San Marcos
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