Patricia Valdivia Grijalba
Lima
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Rewards Perú SAC para BBVA
07.2016 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed key competitors to respond to competitive threats.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Branch Manager
Sarcletti
10.2014 - 06.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Implemented service improvements to enhance sales cycle.
- Boosted sales and customer loyalty through incentive programs.
Branch Manager
Tutti Frutti
03.2012 - 03.2014
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Saleswoman
Pet House
10.2009 - 02.2010
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Certificate - Excel Avanzado
Netzun
Lima, Perú12.2020
Certificate - Introducción Al Marketing
Netzun
Lima, Perú12.2020
Certificate - Gestión De Tiempo Y Productividad
Netzun
Lima, Perú12.2020
No Degree - Psicología
Universidad Inca Garcilaso De La Vega
Lima, Perú06.2019
Certificate - English
International House of London
London, England04.2011
Certificate - Metodología Avanzada Inglés
Idiomas Católica
Lima, Perú02.2011
FCE Certificate - English
Centro Cultural Peruano Británico
Lima, Perú07.2009
Skills
- Account Strategy
- Customer Seating
- Online Databases
- Trade Media
- Providing Feedback
- Client Relationship-Building
- Persuasive Negotiations
- Account Management
- Account Development
- Account Presentations
Accomplishments
- Cuento con habilidades analíticas y orientada a los resultados, organizada, orientada al detalle, capaz de administrar el tiempo de manera efectiva y sentido crítico para elegir la mejor opción de acuerdo a los requerimientos del cliente
- EDUCACION
- Superior :
- Universidad Inca Garcilaso De La Vega
- Bachiller en Psicología (2011 – 2019)
- Secundaria :
- Colegio “Virgo Potens” (2000 – 2004)
- EXPERIENCIA LABORAL
- REWARDS PERÚ - Julio 2016 – a la actualidad
- Key Account Manager
- Especialista en Alianzas Comerciales
- Manejo de cuentas del Canal Moderno y Retail
- Búsqueda de nuevos clientes potenciales, negociando con ellos su ingreso al programa de recompensas Puntos BBVA y Pagos sin Intereses
- Negociación con socios afiliados al programa Pagos sin Intereses y Puntos Vida con el fin de obtener las mejores ofertas de valor, tanto en descuentos y precios competitivos para los clientes
- Diseño y ejecución de campañas promocionales según segmentación por tipo de cliente, analizando el resultado y rentabilidad
- Capacitación constante al personal de ventas de los socios comerciales sobre el canje de Puntos y Pagos sin Intereses
- Coordinaciones para desarrollo de briefs, comunicación vía e-mailings y canales alternos
- Alianzas estratégicas con centros comerciales para realización de eventos a beneficio de los tarjetahabientes
- SARCLETTI - Octubre 2014 – Junio 2016
- Supervisora/Administradora de sucursal del Club Árabe
- Supervisora/Administradora de sucursal La Rambla San Borja
- Gestión de personal (Contratación, capacitación, planificación de vacaciones, etc.)
- Supervisión de producción de cocina
- Supervisión de ventas
- Arqueo de caja
- Inventarios mensuales
- Programación de fumigaciones y mantenimiento de máquinas
- Organización de eventos privados en el restaurante (cumpleaños, baby showers, etc.)
- Compra de menaje y productos para el restaurante
- Manejo de logística general del restaurante
- Etc.
Timeline
Key Account Manager
Rewards Perú SAC para BBVA
07.2016 - Current
Branch Manager
Sarcletti
10.2014 - 06.2016
Branch Manager
Tutti Frutti
03.2012 - 03.2014
Saleswoman
Pet House
10.2009 - 02.2010
Certificate - Excel Avanzado
Netzun
Certificate - Introducción Al Marketing
Netzun
Certificate - Gestión De Tiempo Y Productividad
Netzun
No Degree - Psicología
Universidad Inca Garcilaso De La Vega
Certificate - English
International House of London
Certificate - Metodología Avanzada Inglés
Idiomas Católica
FCE Certificate - English
Centro Cultural Peruano Británico
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