Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pedro Suarez

Frontend Developer
Lima,Peru

Summary

I am a person who has the potential and ambition to be one of the best. I’ve been a customer service representative in most of my work experience, but I’m looking forward to transition over to web development. I have a passion for new technologies and frameworks and would love to learn more about them. I want to build a future for myself where I can work on the things that I love.

Overview

2
2
years of professional experience
1
1
Certificate
2
2
Languages

Work History

Supervisor

Teleperformance
Lima, Lima
01.2021 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year

Customer Service Representative

Teleperformance
Lima, Lima
09.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 93%

Customer Service Representative

Konecta
Lima, Lima
12.2018 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Provided information regarding charge accounts and loyalty programs

Education

Responsive Web Design - IT

FreeCodeCamp
Internet
01.2022 - 03.2022

Skills

Front-End Web Development

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Certification

Responsive Web Design - issued by freeCodeCamp.org

Timeline

Responsive Web Design - issued by freeCodeCamp.org

03-2022

Responsive Web Design - IT

FreeCodeCamp
01.2022 - 03.2022

Supervisor

Teleperformance
01.2021 - 03.2022

Customer Service Representative

Teleperformance
09.2020 - 01.2021

Customer Service Representative

Konecta
12.2018 - 10.2019

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Pedro SuarezFrontend Developer