Piero Villacorta
Lima
Summary
Safety-conscious. Also certified in first aid, CPR and AED. Competent and reliable individual with 2 -year background training, monitoring and patrolling premises and implementing courses of action in emergency events. Also very goof for team work on a healthy and professional environment. And greatly reliable under stressful / life treating situations. In addition counting with good communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Kalahari Resorts
Wisconsin Dells, WI, USA.
05.2023 - 10.2023
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Scheduled, coordinated and conducted in-service training for 15 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Proactively help patrons resolve questions as well as explain uses of the different water park attractions in addition to providing excellent customer service during shifts of up to 12 hours.
House Attendant
Great Wolf Lodge
Wisconsin Dells, WI, USA.
12.2022 - 03.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Returned emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Being in constant and proactive communication with managers as well as the housekeepers and rest of the lodge personnel.
Laundry Supervisor
Great Wolf Lodge
Wisconsin Dells, WI, USA.
12.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Call Center Representative
Web Help / Frontier Airlines
Lima, Perú.
04.2022 - 10.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Housekeeper
Great Wolf Lodge
Wisconsin Dells, WI, USA
12.2021 - 03.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Lifeguard
Great Wolf Lodge
Wisconsin Dells, WI, USA.
12.2021 - 03.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Sales Assistant
Yansumi Motors Perú.
Lima, Perú.
12.2020 - 04.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Volunteer
ADRA Perú
Miraflores, Lima, Perú
03.2008 - 10.2016
- This was not a job. I volunteer myself as kid in school helping an adventist ONG providing help as they need me.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Third Year - Management And International Business
Peruvian University of Applied Sciences
Monterico, Surco, Lima, Perú.12.2025
Comercial Pilot - Aviation
Jorge Chavez Dartnell / Century Flight Academy
Miraflores, Lima, Perú. / Surco, Lima, Perú.07.2021
High School Diploma -
Colegio Adventista De Miraflores
Miraflores, Lima, Perú.12.2016
Skills
- Emergency Response
- Emergency Management
- Regulations Compliance
- Safety Management
- Mission Planning
- Crew Management
- Teamwork and Collaboration
- Calm Under Pressure
- Persistency
- Analytical
- Multilingual
- Health and Safety
Certification
- Factores Humanos / SMS - La formula perfecta para la seguridad operacional.
- ICPNA Advanced Program of English.
- MET (Michigan Language Assessment).
- Deep lifeguard certification.
- First AID trained certification.
Personal Projects
I´ve used to had a little company along with my friends. It used to be a food company focused on pastry.
Languages
Spanish, English
Native language
Portuguese
Upper intermediate
B2
Timeline
Lifeguard Supervisor
Kalahari Resorts
05.2023 - 10.2023
House Attendant
Great Wolf Lodge
12.2022 - 03.2023
Laundry Supervisor
Great Wolf Lodge
12.2022 - 03.2023
Call Center Representative
Web Help / Frontier Airlines
04.2022 - 10.2022
Housekeeper
Great Wolf Lodge
12.2021 - 03.2022
Lifeguard
Great Wolf Lodge
12.2021 - 03.2022
Sales Assistant
Yansumi Motors Perú.
12.2020 - 04.2021
Volunteer
ADRA Perú
03.2008 - 10.2016
Third Year - Management And International Business
Peruvian University of Applied Sciences
Comercial Pilot - Aviation
Jorge Chavez Dartnell / Century Flight Academy
High School Diploma -
Colegio Adventista De Miraflores