Piero Fernando Muñoz Alvarez
Lima
Summary
With extensive experience in consular procedures and a deep understanding of document management, I am well-equipped to utilize the knowledge acquired during my 9 years as a greeter. My dedication lies in strictly adhering to the regulations, confidentiality guidelines, and procedures of the diplomatic entity. Employing a proactive approach, I excel at assuming responsibilities and conducting productivity improvement analyses to optimize team performance.
Overview
9
9
years of professional experience
Work History
Greeter
General Dynamics Information Technology Inc.
07.2019 - 09.2024
- Review and classification of applicants' documents for the process to which they apply.
- Preparation of Excel documents and packaging of valued documents (passports) for shipment by DHL or DSC agencies.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Answered customer questions and pointed individuals in right directions.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Efficient communication with applicants to guarantee adequate information about the process they wish to follow.
- Extensive knowledge in the management of Android devices, which are essential for the procedures required by our client.
- Extensive experience working with computers, for the delivery and registration of documents for the different procedures required by our client.
Greeter
CSRA
11.2015 - 06.2019
- Review and classification of applicants' documents for the process to which they apply.
- Preparation of Excel documents and packaging of valued documents (passports) for shipment by DHL or DSC agencies.
- Efficient communication with applicants to guarantee adequate information about the process they wish to follow
- Answered customer questions and pointed individuals in right directions.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Education
Translation And Interpretation, -
Universidad Internacional De Valencia
Val, Esp.06-2028
Translation And Interpretation -
Eurotrad
Lima12.2018
English -
Centro De Idiomas - USMP
Lima, Peru12.2014
Skills
- Interpersonal skills
- time management
- Initiative and proactivity
- Critical and projection thinking
- Memory retention
- Language proficiency
- Customer service
Accomplishments
- Immediate solution to support an applicant with a disability.
- Delivery of more than 4,900 cases during the
- Summer Work & Travel season (2015)
- Delivery of more than 5,500 cases during the Summer Work & Travel season (2017)
- Contribution and participation in the process mapping of the consular section.
- Implementation of changes and redesign of the visa applicant waiting area.
- Improving communication and selection of visa applicants.
- Solving problems with assertiveness and professionalism.
Languages
Español
Inglés
Portugués
Additionalinformation - Driverlicense
A-1
Diplomas
- Leadership Award, Catherine Holt,(Consul General - 2016)
- Leadership Award, Julie Thompson, (Consul General - 2016)
- Leadership Award, Michelle Rodríguez, (NIV Chief - 2017).
- Certificate of Appreciation, Brian A. Nichols, (Ambassador - 2017).
- Leadership Award, Visa Unit, (2017).
- Leadership Award, Visa Unit, (2017).
- Leadership Award, Anson Mclean, (NIV Chief - 2019).
- Certificate of Appreciation, Lisa D. Kenna, (Ambassador - 2021)
Timeline
Greeter
General Dynamics Information Technology Inc.
07.2019 - 09.2024
Greeter
CSRA
11.2015 - 06.2019
Translation And Interpretation, -
Universidad Internacional De Valencia
Translation And Interpretation -
Eurotrad
English -
Centro De Idiomas - USMP
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