Hi, I’m
Piero Fernando Vigil Jimenez
Lima
Summary
I consider myself a responsible, dynamic and creative person, with ability to work as a team
under conditions of high pressure, with initiative to solve problems efficiently and achieve
the goals and objectives set by the company.
Overview
5
years of professional experience
1
Certification
Work History
United Healthcare
Insurance Advocate
09.2022 - 03.2023
Job overview
- Processed insurance claims and paperwork.
- Managed all patient documents including insurance filing and billing.
- Managed all medicare advantage plans including dsnp plans
- Help the member with any concern they may have in regards of benefits, claims, providers, coverage, etc.
- Maintain communication with facilities in regards of claims to have the best resolution for them
Sugar bowl
Restaurant Busser
12.2021 - 04.2022
Job overview
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Language line solutions
Medical Interpreter
08.2021 - 12.2021
Job overview
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
BV enterprise
Sales Representative
12.2020 - 04.2021
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Delosi
Call Center Customer Service Representative
11.2018 - 11.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
KIDSMADEHERE
Retail Sales Associate
04.2018 - 10.2018
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Instituto San Ignacio De LoyolaLima, Perú
No Degree from Publicidad Y Marketing Digital
Nuestra Señora De La LuzLima, Perú
High School Diploma
12.2015
Skills
- Interpretation and Translation Services
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Multitasking Skills
- Prioritizing Workflows
- Adaptability
Certification
MS Office
Photoshop
Adobe Illustrator
Dreamviewer
Adobe Premiere Pro
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Insurance Advocate
United Healthcare
09.2022 - 03.2023
Restaurant Busser
Sugar bowl
12.2021 - 04.2022
Medical Interpreter
Language line solutions
08.2021 - 12.2021
Sales Representative
BV enterprise
12.2020 - 04.2021
Call Center Customer Service Representative
Delosi
11.2018 - 11.2020
Retail Sales Associate
KIDSMADEHERE
04.2018 - 10.2018
Instituto San Ignacio De Loyola
No Degree from Publicidad Y Marketing Digital
Nuestra Señora De La Luz
High School Diploma
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