PILAR LOPEZ ESPINOZA
LIMA
Summary
Highly motivated professional with strong customer service, multitasking, and time management skills. Demonstrated ability to consistently deliver exceptional results while maintaining a strong work ethic. Effective communicator who can build relationships at all levels and dedicated to achieving tasks with efficiency and precision.
Overview
14
14
years of professional experience
Work History
PIP Case Manager
DR. CLAIM SERVICES
08.2018 - Current
- Assisted attorneys in trial preparation by organizing exhibits.
- Negotiated settlements with opposing counsel or insurance companies
to ensure maximum compensation for clients. - Analyzed financial information related to damages incurred by clients due to personal injuries sustained.
- Managed a large caseload of personal injury claims, including car
accidents, medical malpractice, and slip and fall cases. - Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted thorough investigations into the facts of each case to determine liability issues.
- Compiled reports on cases and submitted them to supervisors as required.
Teleoperator
INSURANCE ASSISTANT OF PERU S.A.C
04.2018 - 08.2018
- Managed database systems
- Engaged clients enrolled in Medicare across the US to provide complimentary informational services.
- Supplied information to prospective clients.
- Coordinate appointment schedules with agents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Senior Sourcer/Specialist Recruiter
MANPOWER GROUP
01.2018 - 03.2018
- Located prospective job applicants for regional stores across Pennsylvania.
- Managed publication of positions on various labor exchanges.
- Enhanced processes for curriculum assessment.
- Managed complex databases.
- Engaged with prospective candidates for profile suitability.
- Directed candidates to the hiring manager for interview scheduling.
- Generated routine daily performance summaries.
Teleoperator
INSURANCE ASSISTANT OF PERU S.A.C
08.2017 - 01.2018
- Managed database systems
- Engaged clients enrolled in Medicare across the US to provide complimentary informational services.
- Supplied information to prospective clients.
- Coordinate appointment schedules with agents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Selection Assistant
RECREATIVOS FARGO
04.2016 - 01.2017
- Conducted talent acquisition activities
- Evaluated cognitive and technical skills.
- Conducted competency-based interviews
- Facilitated scheduling for interviews.
- Managed publications of positions on various labor exchanges.
- Elaboration of psycho-laboral reports.
- Provided comprehensive work verifications.
PIP Case Manager Assistant
N&G Y ASOCIADOS
10.2015 - 04.2016
- Reviewed legal documents for accuracy and completeness.
- Aided in the document review process by pinpointing key concerns.
- Engaged in client and insurance company communications via telephone.
- Received and analyzed demand responses from insurance companies.
- Produced in-depth analysis reports tailored to client needs.
- Resolved complex complaints through timely interventions.
PIP Case Manager Assistant
N&G Y ASOCIADOS
06.2013 - 12.2013
- Reviewed legal documents for accuracy and completeness.
- Aided in the document review process by pinpointing key concerns.
- Engaged in client and insurance company communications via telephone.
- Received and analyzed demand responses from insurance companies.
- Produced in-depth analysis reports tailored to client needs.
- Resolved complex complaints through timely interventions.
Selection and Training Assistant
SOW STAFF TRANSPORT S.A.C.
05.2012 - 06.2013
- Recruitment.
- Evaluated cognitive and technical skills.
- Led evaluation sessions focused on competencies
- Scheduled interview sessions
- Completed multiple publications centered around labor exchanges
- Generated comprehensive psycho-laboral analyses
- Facilitated skill-building activities for team members.
Practitioner in the Area of Psychopedagogy
COLEGIO PERUANO-CHINO “XII DE OCTUBRE”
05.2011 - 09.2011
- Administered psychotechnical evaluations to aspiring educators.
- Scheduled interviews for candidate educators.
- Conducted interviews with parents.
- Facilitated tutors' activities.
- Conducted thorough student evaluations.
- Authored comprehensive reports.
Personnel Selection Practitioner
CORNERSTONE LIMA
01.2011 - 04.2011
- Recruitment and selection of medium and low controls for telecommunications companies, services, insurance, among others.
- Publications in various labor exchanges.
- Direct contact with the Customer to collect profiles.
- Psychometric evaluations.
- Headhunting.
- Management of interviews by competencies.
- Coordination of interviews with external clients.
- Provided comprehensive work verifications.
- Preparation of psychological reports.
Education
Degree - Psychology
Ricardo Palma University
Lima, Peru01.2013
Skills
- Client Advocacy
- Care Coordination
- Records Management
- Conflict Resolution
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
PIP Case Manager
DR. CLAIM SERVICES
08.2018 - Current
Teleoperator
INSURANCE ASSISTANT OF PERU S.A.C
04.2018 - 08.2018
Senior Sourcer/Specialist Recruiter
MANPOWER GROUP
01.2018 - 03.2018
Teleoperator
INSURANCE ASSISTANT OF PERU S.A.C
08.2017 - 01.2018
Selection Assistant
RECREATIVOS FARGO
04.2016 - 01.2017
PIP Case Manager Assistant
N&G Y ASOCIADOS
10.2015 - 04.2016
PIP Case Manager Assistant
N&G Y ASOCIADOS
06.2013 - 12.2013
Selection and Training Assistant
SOW STAFF TRANSPORT S.A.C.
05.2012 - 06.2013
Practitioner in the Area of Psychopedagogy
COLEGIO PERUANO-CHINO “XII DE OCTUBRE”
05.2011 - 09.2011
Personnel Selection Practitioner
CORNERSTONE LIMA
01.2011 - 04.2011
Degree - Psychology
Ricardo Palma University
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