Renata Silvetty
Lima
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Operations Specialist
Teleperformance
Lima
06.2023 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Demonstrated strong problem solving skills when addressing customer concerns.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Education
University Student -
Universidad Privada Del Norte
Lima03-2021
Bilingual -
Centro De Idiomas Britanico
Lima10-2020
High School Diploma -
Señor De La Misericordia
Lima12-2018
Skills
- Complaint handling
- Brand representation
- Reporting and documentation
- Client relationship building
- Customer satisfaction measurement
- Call center experience
- Calm under pressure
- Problem resolution
- Teamwork and collaboration
- Resourcefulness
- Business ethics
- Analytical thinking
- Negotiation skills
- Staff education and training
- Communication skills
- Stress tolerance
- Goal setting
- Administrative and office support
- Decision-making
- Problem-solving abilities
- Team collaboration
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Operations Specialist
Teleperformance
06.2023 - Current
University Student -
Universidad Privada Del Norte
Bilingual -
Centro De Idiomas Britanico
High School Diploma -
Señor De La Misericordia
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