Renzo Pineda Navarro

Main duties:

• Maintained accurate documentation of all activities related to client cases (PIP - personal injury protection).
• Collaborated with healthcare professionals to ensure continuity of client's cases (insurance companies, medical facilities).
• Analyzed financial information (bills) related to damages incurred by clients due to personal injuries sustained by car accidents.
• Managed a large caseload of personal injury claims, including car accidents, as well as medical malpractice cases, to determine if they were eligible to be put in court by the attorney.
• Conducted thorough investigations into the facts of each case to determine liability issues.
• Drafted weekly reports summarizing each client's progress over time.
• Monitored client progress towards goals set by the office manager.
• Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.

Main duties:

• Responded promptly to customer inquiries via phone, email.
• Assigned appropriate resources for responding to incidents based on established guidelines and protocols for the company's clients during their trips.
• Created reports documenting daily operations, including incident logs and follow up investigations.
• Effectively communicated with individuals experiencing health issues while traveling globally.
• Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
• Advised supervisors on new methods for improving efficiency of operations within communications center.
• Ensured compliance with company policies regarding safety regulations while planning trips.

Main duties:

• Maintained contact with clients regarding case updates or changes in procedures.
• Scheduled appointments, coordinated travel arrangements and prepared expense reports for case managers.
• Updated client information in firm's database system ensuring accuracy of data entry.
• Reviewed legal documents for accuracy and completeness.
• Assisted in document review process by identifying key issues within complex contracts.