Renzo Ynquillay
Head Of Quality Assurance
Lima
Summary
Experienced professional with 12 years of experience at ASSIST CARD, specializing in process optimization, team development, and managing cross-functional projects. Led and mentored a diverse team across multiple countries, driving quality assurance initiatives in Peru, Colombia, Brazil, Argentina, and Spain, while improving operational efficiency and customer satisfaction. Skilled at fostering collaboration, building strong stakeholder relationships, and delivering results in high-pressure environments.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Head of Quality Assurance
ASSIST CARD
01.2021 - Current
- System Design and Implementation: Led the design and deployment of a comprehensive monitoring and quality control system across 4 countries, ensuring seamless execution and alignment with business objectives.
- Team Leadership: Managed a cross-functional team of 9 professionals in Peru, Colombia, and Argentina, coordinating efforts to maintain consistent quality standards and meet project milestones.
- KPI Development and Reporting: Defined and analyzed key performance indicators (KPIs), offering valuable insights to optimize operational performance and enhance customer experience.
- Process Optimization: Integrated real-time monitoring technologies, improving accuracy and driving productivity gains, contributing to overall operational effectiveness."
Alarm Centers Trainer
Assist Card
01.2018 - 12.2020
- Training Program Design and Delivery: Developed and delivered 1-month training programs for groups of 15 to 35 employees in Peru, Argentina, Colombia and Brazil, focusing on operational processes and quality standards.
- Post-Training Support and Monitoring: Managed nesting phase, providing ongoing feedback and ensuring high performance on the floor.
- Training Material Development: Created instructional guides, assessments, and refresher sessions during gaps in new hire groups, ensuring continuous team development.
Alarms Center Supervisor
Assist Card
01.2014 - 12.2017
- Operations and Performance Management: Supervised workflows in the alarm center, setting performance goals and evaluating KPIs to ensure effective handling of medical and emergency cases worldwide.
- Team Development and Coaching: Provided ongoing coaching and personalized support to each team member, ensuring professional growth and continuously improving service quality.
- Process and Tool Innovation: Designed and optimized new operational dynamics and tools to streamline and enhance management processes, boosting efficiency and quality of emergency response.
Education
Bachelor of Science - Business Administration And Management
USMP
Lima, Peru 05.2001 -
Skills
- Project Management
- Stakeholder Engagement
- Team Leadership and Development
- Process Optimization
- KPI Management and Reporting
- Risk Management
- Effective Communication
- Crisis Management
Timeline
Head of Quality Assurance
ASSIST CARD
01.2021 - Current
Alarm Centers Trainer
Assist Card
01.2018 - 12.2020
Alarms Center Supervisor
Assist Card
01.2014 - 12.2017
Bachelor of Science - Business Administration And Management
USMP
05.2001 -
Similar Profiles
Adriana Marcela Anibal EchavarriaAdriana Marcela Anibal Echavarria
Assistant Coordinator at Assist CardAssistant Coordinator at Assist Card
Manuel IriarteManuel Iriarte
Senior Assistance Specialist at Assist CardSenior Assistance Specialist at Assist Card
Monica Grace MatarMonica Grace Matar
SENIOR ACCOUNT EXECUTIVE at Smart Card Merchant Card Services/Enhanced Payments ServicesSENIOR ACCOUNT EXECUTIVE at Smart Card Merchant Card Services/Enhanced Payments Services