Reynaldo Eliseo Cordova Tovar
Huancayo
Summary
Dynamic professional with a proven track record in hospitality and travel management, notably at ROYAL CROWN TRAVEL. Excelled in customer service, enhancing client satisfaction, and fostering a positive workplace culture. Skilled in bar setup, cocktail preparation, and promoting cleanliness. Demonstrated leadership in operations management, boosting teamwork, and improving service delivery.
Overview
16
16
years of professional experience
Work History
Barman
CAVA HUANCAYO
01.2023 - 06.2024
- Responsible of the bar, costumer service at the bar, advising on available products.
- Preparation of cocktails with or without alcohol available on the menu.
- Compliance with the safety and hygiene standard.
- Replenishment of drinks in cold rooms and displays
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
Operations Manager
ROYAL CROWN TRAVEL
03.2018 - 02.2020
- In charge of managing, directing and organizes tourist services.
- Planning and organizing trips, providing advice, making reservations, managing itineraries, serving customers and promoting destinations and special offers.
- Help to prepare the necessary documents for the trip: visas, insurance, passports, etc
- Coordinating and directing the agency´s team of employees.
Winekeeper
MSC Cruises
01.2008 - 01.2018
- Organization and preparation of the bar before the opening of service.
- Preparation of cocktails with care and promptness to the customer´s satisfaction.
- Customer service with kindness and respec.
- Wine service and ability to suggest the right strain for the perfect pairing with meals.
- Inventory control and stock management of the area´s products.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
Education
No Degree - Psychology
12-1986
High School Diploma -
12-1978
Skills
- Cleanliness and hygiene
- Order Taking
- Bar setup and breakdown
- Alcohol and spirits knowledge
- Responsible and good treatment with clients and coworkers
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Italian
Upper intermediate
B2
French
Intermediate
B1
Timeline
Barman - CAVA HUANCAYO
01.2023 - 06.2024
Operations Manager - ROYAL CROWN TRAVEL
03.2018 - 02.2020
Winekeeper - MSC Cruises
01.2008 - 01.2018
San Marcos University - No Degree, Psychology
Santa Isabel - High School Diploma,
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