Summary
Overview
Work History
Education
Skills
Websites
Activities
Hobbies and Interests
Languages
Certification
Timeline
AdministrativeAssistant

Roberto Miyasato

Lima

Summary

Professional with over 13 years of dedicated experience in the human resources and hospitality fields. I am a purposeful person committed to developing and implementing creative employee journeys. Throughout my career, I have honed a robust skill set by analyzing situations from diverse perspectives, adapting seamlessly to challenges, and effectively solving problems across different functional areas. My expertise spans team leadership, talent management, cultural diversity, effective communication, and hospitality operations. I bring a proven history of achieving tangible results and spearheading positive changes in every professional endeavor.

Overview

13
13
years of professional experience

Work History

Equipment, Safety, and QA Coordinator

THE UNIVERSITY OF PENNSYLVANIA
Philadelphia
08.2023 - 12.2023
  • Develop the first complete inventory of industrial kitchen equipment and furniture (inventory of more than $5 million), to evaluate operational efficiency and safety.

Food & Beverage Operations Supervisor

ARAMARK Sports & Entertainment
Philadelphia
03.2023 - 11.2023
  • Ensure quality control in food, equipment, and dry goods by conducting regular inspections of the food pantry.
  • Analyze consumption patterns and adjust inventory levels to minimize waste and optimize inventory turnover in dry goods and beverages.

Hospitality Operations Summer Intern

THE UNIVERSITY OF PENNSYLVANIA
Philadelphia
04.2023 - 07.2023
  • Spearheaded a highly effective housing extension initiative, addressing the requirements of sponsor groups and students.

General Manager & Consultant

TSURU GESTION HUMANA EIRL
02.2017 - 05.2021

Main projects:

  • Designed and developed the organizational climate survey.
  • Designed HR procedures and strategies according to employment legislation.
  • Developed a Compensation & Benefits program, a talent acquisition and development program.

Head of Learning, Development, Internal Communications, and Culture

UNION DE CONCRETERAS SA
05.2019 - 02.2021
  • Led the cultural change initiatives by developing the Leadership pipeline and talent management plan, improving 15% of people's satisfaction with the management performance (McKinsey)
  • Developed the B2E communication strategy, establishing two-way digital channels and SMS during the Pandemic
  • Project: Implemented SaaS for performance, learning, culture, and communications
  • Awards: Best Benefit Program for Employees - Buenas Practicas Laborales BPL 2019 (Ministry of Labor)

Head of Talent Management

SAN MARTIN CONTRATISTAS GENERALES SA
01.2015 - 02.2017
  • Strengthened the corporate culture and engagement by developing the employee value proposition and, as a result, improving the employee experience from 63% to 79%.
  • Project: Implemented the compensation and rewards program and promotions by developing talent potential guidelines (9box).
  • Recognition by CCO for the engagement and loyalty program for employees 'Fair Play SM'.

Training & Development Coordinator

SAN MARTIN CONTRATISTAS GENERALES SA
01.2014 - 12.2014
  • Implemented the first corporate T&D plan and the performance evaluation process in the first six months.
  • Project: Designed and implemented a SharePoint for job descriptions.

Training & Development Analyst

GOLDER ASSOCIATES PERU SA
04.2013 - 08.2014
  • Established T&D plan and budget according to regional guidelines and business needs
  • Developed the local performance evaluation and career review system in 2 months.

Training Coordinator

SAN MARTIN CONTRATISTAS GENERALES SA
08.2013 - 12.2013
  • Developed the first onboarding program and journey map.

Training & Development Senior Analyst

CITIBANK DEL PERU SA
11.2008 - 04.2013
  • Analyzed career gaps and successfully developed T&D initiatives with a KPI of 92%
  • Project: Implemented the regional performance evaluation system locally as part of the regional T&D initiatives.

Training & Development Analyst

COSAPI SA
02.2008 - 10.2010
  • Participated in HR projects such as the first training plan, recognition, loyalty, and local employment.
  • Implemented a corporate B2E benefit program for the Corporate University.

Education

Master of Science - Hospitality Administration And Management

TEMPLE UNIVERSITY
Philadelphia, United States
12-2022

Master of Science - Human Resources Management

UNIVERSITY OF BARCELONA
Barcelona
11-2018

Bachelor of Arts - Business Administration And Management

UNIVERSITY OF LIMA
Lima, Peru
07-2008

Skills

  • Certified Points of You Practitioner - The Coaching Game 2018
  • Great Place to Work (GPTW) and Culture Audit
  • Employee Onboarding
  • Performance Assessment
  • Leadership Development
  • Organizational Development
  • Training programs
  • Human Resources Operations
  • Recruitment Strategies
  • Internal Communications
  • Employee Retention
  • Benefits programs
  • Job Analysis
  • Training development
  • Talent management
  • Compensation and benefits

Activities

  • Published article "Culture Management: Integrating multiple generations" 2019 - Bumeran (Peruvian HR Magazine)
  • Talent Development speaker in undergraduate career fairs (2015-2021)
  • Citibank representative for the Association of Banks - Health and Safety Committee (2012-2013)
  • A former baseball player at team Peru (under 10 to 23). Captain U12 at Tokyo World Cup 1997.
  • Volunteer: "Un Techo Para mi País" and "Enseña Perú"

Hobbies and Interests

  • Human resources and hospitality operations.
  • Sports: baseball, outdoor biking, tennis, and soccer.
  • Car enthusiast.

Languages

Spanish
First Language
English
Advanced (C1)
C1

Certification

  • User in Power BI, Conference Programmer (CP), StarRez (SR) and Iris.
  • Proficient in Oracle HR, Adrian HR, SAP HCM, LMS, and mobile platforms
  • Proficient in MS Office (Word, Excel, Power Point, Visio) and G Suite

Timeline

Equipment, Safety, and QA Coordinator

THE UNIVERSITY OF PENNSYLVANIA
08.2023 - 12.2023

Hospitality Operations Summer Intern

THE UNIVERSITY OF PENNSYLVANIA
04.2023 - 07.2023

Food & Beverage Operations Supervisor

ARAMARK Sports & Entertainment
03.2023 - 11.2023

Head of Learning, Development, Internal Communications, and Culture

UNION DE CONCRETERAS SA
05.2019 - 02.2021

General Manager & Consultant

TSURU GESTION HUMANA EIRL
02.2017 - 05.2021

Head of Talent Management

SAN MARTIN CONTRATISTAS GENERALES SA
01.2015 - 02.2017

Training & Development Coordinator

SAN MARTIN CONTRATISTAS GENERALES SA
01.2014 - 12.2014

Training Coordinator

SAN MARTIN CONTRATISTAS GENERALES SA
08.2013 - 12.2013

Training & Development Analyst

GOLDER ASSOCIATES PERU SA
04.2013 - 08.2014

Training & Development Senior Analyst

CITIBANK DEL PERU SA
11.2008 - 04.2013

Training & Development Analyst

COSAPI SA
02.2008 - 10.2010

Master of Science - Hospitality Administration And Management

TEMPLE UNIVERSITY

Master of Science - Human Resources Management

UNIVERSITY OF BARCELONA

Bachelor of Arts - Business Administration And Management

UNIVERSITY OF LIMA
Roberto Miyasato