Summary
Overview
Work History
Education
Skills
Computer Skills
Languages
Timeline
Generic

Rodrigo Babilonia

Lima

Summary

Resolute and adaptable professional focused on customer service managing complicated situations and resolving customer complaints, significantly improving customer loyalty. Skilled in active listening and maintaining professionalism under pressure, I consistently achieve positive results, demonstrating a strong focus on results and hard work.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Allus Spain SAC
04.2023 - 09.2023
  • Managed deferent types of situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Host

Gunflint Tavern
12.2022 - 03.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Housekeeper

Grand Marais Hotel Company
12.2021 - 03.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Marketing -

San Ignacio De Loyola College
Lima

Skills

  • Focus on results
  • Problem-solving abilities
  • Active Listening
  • Adaptability

Computer Skills

Word (Medium)

Excel (Medium)


Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Customer Service Representative

Allus Spain SAC
04.2023 - 09.2023

Host

Gunflint Tavern
12.2022 - 03.2023

Housekeeper

Grand Marais Hotel Company
12.2021 - 03.2022

Marketing -

San Ignacio De Loyola College

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Rodrigo Babilonia