Ronaldo Calle
Carmen de la Legua, Callao
Summary
Hard-working, ambitious, and responsible, with more than 2 years of experience in customer service. Advanced English level, soft skills usage, and working as floor support in different teams focused on improving metrics and procedures of the company. My goal is to use my personal skills and implement all the knowledge I've acquired throughout my life to provide the best customer service experience to our clients, aiming to find solutions regarding the situation or problem.
Overview
3
3
years of professional experience
Work History
Mentor of Supervisor and Customer Service Represen
Concentrix Peru
Lima
04.2024 - Current
- Managed many internal processes of international banks, focusing on processing the transfers quickly and accurately, following strong security protocols, and being responsible for adhering to the policies and regulations of international countries for international transactions.
- Provided customer service for delayed transactions, handled complaints, and difficult situations effectively using my soft skills and knowledge of the product.
- Assisted agents on their inquiries of the product, lead agents to follow the guidelines required by the company for each process, helped with the completion of reports, manage breaks, scheduled courses.
- Reported to the team agents with their metrics, analyzed them and giving advice on how they continue to improve them.
Customer Service Representative
Teleperformance Peru
Lima
08.2023 - 02.2024
- Provided customer service for senior citizens regarding their inquiries and requests about their medications and prescription deliveries, using my effective communication and empathy.
- Medicare Part D cross-selling, prior authorization fill, recruitment of specific medical information for different patient diseases.
Warehouse Administrative Assistant
Goodyear Peru
Callao
01.2023 - 07.2023
- Immediate attention to different areas of the company based on specific requests for the development of an industrial process.
- Receipt, identification, and storage of industrial materials and tools using the FIFO methodology.
- Planning of material receipts, control of incoming and outgoing goods, and preparation of weekly and monthly inventories.
Education
Technical Professional - Industrial Management
SENATI
Lima, Peru07-2023
Some College (No Degree) - English Language
Lidem Peru
Lima, Peru10-2022
Skills
- Intermediate knowledge of CRM Tools (Salesforce)
- Intermediate proficiency in Excel (Functions, dynamic tables, graphics)
- Intermediate proficiency in MS Office
- Data and metrics analysis
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Mentor of Supervisor and Customer Service Represen
Concentrix Peru
04.2024 - Current
Customer Service Representative
Teleperformance Peru
08.2023 - 02.2024
Warehouse Administrative Assistant
Goodyear Peru
01.2023 - 07.2023
Technical Professional - Industrial Management
SENATI
Some College (No Degree) - English Language
Lidem Peru