Rosa Gamarra
Lima
Summary
Dynamic Client Operations Analyst with a proven track record at Publicis Global Delivery, enhancing operational efficiency and workflow optimization. Excelled in data analysis and risk management, achieving significant improvements in billing cycle compliance and credit analysis accuracy. Skilled in Microsoft Excel and known for exceptional organizational skills and attention to detail. I am seeking to continue my professional development in the field of finance. I am committed to acquiring additional knowledge and skills in these areas with the goal of contributing significantly to the success of the organization and achieving strategic financial goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Operations Analyst
Publicis Global Delivery
05.2024 - Current
- Entering invoice and supplier data
- Coordination with the agency to resolve billing issues in the Media area
- Reporting Travel and Expense accounts in SAP Concur on behalf of agency executives
- Coordination with Finance on amounts approved for executives for travel during the campaign
- Identification and reconciliation of discrepant invoices
- Support in the processes of compliance with the agency's billing cycle with the end client, including Sandals & Beaches Resorts, ALDI Grocery Stores, Medicare and Walmart
CREDIT AND COLLECTION ANALYST
KLIMB
07.2023 - 05.2024
- Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Support in the evaluation of new debtors
- Monitoring and control of operations from the start of funding until the collection of these operations
- Participation in the risk committee in which the approval of complex operations is discussed
COLLECTION TRAINEE
KLIMB
07.2022 - 06.2023
- Manage the collection of the debtor portfolio from the preventive stage until 30 days after the invoices are due
- Notify clients that their invoices are close to due
- Provide information on payment updates to the customer service and risk team
- Negotiate with debtors in early arrears
▪ Monitor and manage the rescheduled and refinanced portfolio - Support in the preparation of area reports
- Continuous update of the debtor database and invoices according to due date, rescheduled date, operation ID, amounts and installments
- Send account statements to clients and company staff
- Preparing the database to upload to the collections software
Education
Bachelor of Science - Economics
University of Lima
Lima, Peru11-2023
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Reporting
- Multitasking
- Microsoft Excel
- Risk management
- Organizational skills
- Attention to detail
Accomplishments
Participant and winner of the Bloomberg Trading Challenge 2021 – 3rd position at regional level
Languages
Spanish
Native language
English
Advanced
C1
Certification
Bloomberg Market Concepts
Timeline
Client Operations Analyst
Publicis Global Delivery
05.2024 - Current
CREDIT AND COLLECTION ANALYST
KLIMB
07.2023 - 05.2024
COLLECTION TRAINEE
KLIMB
07.2022 - 06.2023
Bloomberg Market Concepts
Bachelor of Science - Economics
University of Lima
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