Summary
Overview
Work History
Education
Skills
Idiomas
Additional Information
Personal Information
Timeline
Generic
ROSA DEL CARMEN MATEO FLORES

ROSA DEL CARMEN MATEO FLORES

Lima

Summary

Responsible for supervising staff and overseeing operations in office environments. I possess strong leadership skills, task coordination abilities, and a talent for optimizing workflows. I am eager to contribute my knowledge and experience to a new organization.
A professional with extensive experience in the field, capable of taking on responsibilities and making sound decisions. I have strong communication skills and a solid background in customer service. I am seeking opportunities for professional growth.

Overview

4
4
years of professional experience

Work History

Office Supervisor

Comunal
08.2019 - 02.2022
  • Customer service and client support.
  • Management and control of company information.
  • Coordination and planning of client meetings.
  • Ensuring confidentiality of the client database.
  • Timely completion of tasks assigned by my supervisor.
  • Proper administration of the office.
  • Coordination with different building management offices.

Housekeeper

Split Rock Resort
12.2017 - 02.2018
  • Coordination with the different departments of the hotel.
  • Completion of tasks assigned by the shift supervisor.
  • Guest service and assistance at the resort.
  • Teamwork within the Housekeeping department.
  • Maintenance of cleanliness and order in assigned rooms and common areas of the resort.

Office Manager

Comunal
02.2022 - Actual
  • Problem-solving and customer support.
  • High-quality (A1) customer service.
  • Planning and execution of events to enhance the client experience.
  • Coordination with various departments within the company.
  • Office task management.
  • Receiving correspondence from clients.
  • Preparation of reports on meeting room and printing services provided to clients.
  • Budget control and expense tracking for the office.
  • Effective completion of assigned tasks.
  • Office space sales and customer acquisition.
  • Execution of administrative tasks in the office.
  • Coordination of preventive and corrective maintenance for the office.
  • Organizing networking events among clients.
  • Supervision of external events held in the office’s meeting rooms.
  • Welcoming visitors while always providing a professional image and friendly service.
  • Managing reservations, always ensuring high-quality service.

Education

Bachiller En Turismo Y Hotelería - Hoteleria

Universidad San Martín De Porres

Licenciatura en Turismo Y hotelería - Hotelería

Universidad San Martin de Porres

Skills

  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Idiomas

Español
Idioma materno
Inglés
Intermedio superior
Italiano
Principiante

Additional Information

· Participante en el IV Seminario de Liderazgo y Motivación, realizado por el Sheraton Lima hotel y Convention center, setiembre 2015.


· Participante en el V Seminario de Gastronomía, realizado en el centro de convenciones de la cámara del comercio de lima, noviembre 2016.


· Participante en el IV Seminario de Marketing Turístico, realizado en el centro de convenciones de la cámara del comercio de lima, setiembre 2017.


· Participante en el programa VIVE de la experiencia-Hilton, realizado por la Universidad San Martín de Porres, abril 2018.


· Participante en el I Seminario Internacional Patrimonio Cultural y Turismo Sostenible, realizado por la universidad San Martín de Porres, octubre 2018.


· Participante en la conferencia de “Transformación de la experiencia” realizado por Clientrika, diciembre 2022.

Personal Information

  • Nationality: Peruano
  • Marital Status: Soltero(a)

Timeline

Office Manager

Comunal
02.2022 - Actual

Office Supervisor

Comunal
08.2019 - 02.2022

Housekeeper

Split Rock Resort
12.2017 - 02.2018

Licenciatura en Turismo Y hotelería - Hotelería

Universidad San Martin de Porres

Bachiller En Turismo Y Hotelería - Hoteleria

Universidad San Martín De Porres

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ROSA DEL CARMEN MATEO FLORES