Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rosa Yrene NΓΊΓ±ez Carigga

Rosa Yrene NΓΊΓ±ez Carigga

Summary

Throughout my career, I have worked in various customer-facing roles, consistently demonstrating strong communication skills, empathy, and problem-solving abilities. Whether handling high call volumes in fast-paced environments or providing personalized support in face-to-face settings, I have built a reputation for professionalism and a genuine passion for helping others.
My experience includes leading customer service teams, training new staff, and implementing systems that improved response times and customer satisfaction scores. I am confident in my ability to contribute positively to your team, enhance client relationships, and support your company's goals.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Hit Notion
10.2009 - 05.2025

My experience includes leading customer service teams, training new staff, and implementing systems that improved response times and customer satisfaction scores. Here are the processes I can run for you πŸ‘‡πŸ»

✦ Warehouse Management

✦ Inventory Management

✦ Order fulfillment

✦ Customer Service

✦ Invoicing

✦ Dropshipping

πŸ”₯π‘¬π’Žπ’‚π’Šπ’ π’Žπ’‚π’π’‚π’ˆπ’†π’Žπ’†π’π’•: Effectively arrange and give priority to incoming emails, handle routine inquiries, and compose professional email communications on behalf of the client.

πŸ”₯π‘Ίπ’–π’‘π’‘π’π’Šπ’†π’“ 𝑹𝒆𝒂𝒄𝒉 𝑢𝒖𝒕: Proficiently initiating communication with suppliers to execute order placements, facilitate seamless payment processing, coordinate precise shipment arrangements, and adeptly request necessary invoices. Your dependable freelancer for ensuring efficient supplier interactions that enhance operational fluidity and financial precision.

πŸ”₯π‘Ίπ’‰π’Šπ’‘π’‘π’Šπ’π’ˆ π‘ͺπ’π’π’“π’…π’Šπ’π’‚π’•π’π’“: Proficiently generating shipping labels, seamlessly transmitting them to warehouses, liaising with carriers to secure tracking numbers, and efficiently executing order fulfillment. Your dedicated freelancer for ensuring smooth shipping processes that contribute to timely deliveries and satisfied customers.

Education

Certificate in Teaching English - Teacher

ESEC Institute
San Isidro, Peru
01-2005

GED -

West Palm Beach High School
Florida, USA
07-1993

High School Diploma -

Mater Purissima
Miraflores, Peru
12-1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Decision-making

Timeline

Customer Service Manager

Hit Notion
10.2009 - 05.2025

Certificate in Teaching English - Teacher

ESEC Institute

GED -

West Palm Beach High School

High School Diploma -

Mater Purissima
Rosa Yrene NΓΊΓ±ez Carigga