Ruben Chirinos Mori
Lima
Summary
Skilled Support Analyst with background in diagnosing and resolving complex technical issues while ensuring high levels of customer satisfaction. Strengths include superb analytical skills, ability to work under pressure, and commitment to improving operational efficiency. Previous role involved streamlining support processes, driving customer satisfaction improvements, and fostering team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Analyst N1
CA Solutions
Lima, Peru
10.2023 - 02.2024
- Incident Resolution and Requirements(Mails,Calls,Tickets)
- Ticket system management (Tracking, Categorization, Escalation)
- Microsoft Office incident resolution
- Remote support (Computers, Networks)
Bilingual Support Analyst N1
Stefanini IT Solutions
Lima, Peru
12.2021 - 11.2022
- Resolution of incidents and requirements.(Mails,Calls,Tickets)
- Ticket system management(Tracking, Categorization,Escalation)
- Active Directory Management / Remote Support
Information Systems Assistant
Mori Fashion SAC
Lima, Peru
04.2017 - 01.2021
- Maintained inventory records of all installed hardware devices such as printers, scanners and computers.
- Implemented best practices for systems management in order to optimize performance levels.
- Provided technical support to end users on software applications and hardware peripherals.
- Conducted training sessions for staff members on new systems or processes related to IT infrastructure.
Education
Technical Engineer in Computer Systems - Computer Engineering Technology
Instituto Superior San Ignacio De Loyola
Lima,Peru11-2015
Skills
- English languaje
- Microsoft Office
- Database
- Website Develop
Certification
- MongoDB Basics
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Support Analyst N1
CA Solutions
10.2023 - 02.2024
Bilingual Support Analyst N1
Stefanini IT Solutions
12.2021 - 11.2022
Information Systems Assistant
Mori Fashion SAC
04.2017 - 01.2021
Technical Engineer in Computer Systems - Computer Engineering Technology
Instituto Superior San Ignacio De Loyola
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