Rusen Ucar
Lima
Summary
Dynamic Customer Solutions Expert with a proven track record at Teleperformance Peru, excelling in problem resolution and customer education. Leveraging strong active listening and quality assurance skills, I consistently enhance customer satisfaction and streamline processes, fostering positive relationships and delivering impactful solutions. Committed to driving excellence in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Solutions Expert
Teleperformance Peru
Lima
05.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided technical assistance and troubleshooting for customer inquiries.
- Educated customers on product features and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through active listening techniques.
- Handled escalated support calls from customers in a professional manner.
- Provided guidance and training to new employees on company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Engineer
Telsama Metal A.S.
Bursa
12.2021 - 07.2022
- Formulated plans using detailed drawings.
- Created accurate project specifications, documenting in technical manuals.
- Researched feasibility, design or performance of components or systems.
- Determined design criteria or specifications.
- Coordinated with team members to ensure timely completion of tasks.
- Utilized mathematical skills and understanding of engineering principles to design new products.
- Conferred with technical personnel to prepare designs or operational plans.
- Performed quality assurance checks on all deliverables prior to submission.
Education
Bachelor of Science - Mechanical Engineering
Suleyman Demirel University
Isparta11-2021
Skills
- Project documentation
- Quality assurance
- Customer education
- Problem resolution
- Active listening
- Product knowledge
- Call center operations
- Written communication
- Time management abilities
- De-escalation techniques
- Stress tolerance
- Computer skills
- Time management
Languages
Turkish
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
Customer Solutions Expert
Teleperformance Peru
05.2024 - Current
Project Engineer
Telsama Metal A.S.
12.2021 - 07.2022
Bachelor of Science - Mechanical Engineering
Suleyman Demirel University
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