Responsible Hospitality Professional with a keen eye for detail. Received positive feedback from guests by ensuring all tasks met hotel standards. Committed to delivering high-quality work through diligence and attention to detail.
Overview
5
5
Languages
26
26
years of professional experience
Work History
Administrator
Sociedad Representacion Anomina
Cusco, Peru
03.2024 - 09.2025
Managed daily operations and front desk activities, ensuring exceptional guest experiences.
Coordinated guest check-in and check-out, enhancing overall guest satisfaction.
Maintained accurate room availability and booking information to optimize occupancy rates.
Administrator
Home Garden Boutique Hotel
Cusco , Peru
02.2022 - 02.2023
Streamlined guest check-in and check-out processes to enhance service efficiency.
Oversaw daily operations and front desk activities at boutique hotel to ensure guest satisfaction.
Updated room availability and booking information in system for accurate reservations management.
General Manager
Wyndham
Cusco , Peru
01.2017 - 01.2019
Directed daily operations to optimize hotel performance and guest satisfaction.
Developed and implemented strategic marketing plans that increased revenue streams.
Oversaw staff training programs to elevate customer service standards and enhance guest experiences.
Operation Manager
Wyndham Hotels & Resorts
Cusco, Peru
01.2012 - 01.2016
Responsible for all kinds of services in the hotel
Managed daily hotel operations to enhance guest satisfaction and service quality.
Developed and implemented operational policies to streamline processes and improve efficiency.
Coordinated staff training programs to ensure adherence to company standards and protocols.
Butler
Costa Crocerie
Genova, Italy
01.2008 - 01.2011
Provided personalized service to suite room guests during their stay.
Provided personalized service to guests throughout their stay on cruise ships.
Managed cabin arrangements and prepared suites for guest arrivals.
Coordinated dining experiences and ensured timely meal service for guests.
Room Service Attendant
Costa Crocerie
Genova, Italy
01.2006 - 01.2008
Lead Resort Attendant
Marriott Hotel
Goa, India
01.2001 - 01.2002
Supervised room service attendants.
Maintained cleanliness and organization in guest areas and public spaces.
Assisted guests with inquiries and provided exceptional customer service.
Managed inventory of supplies and restocked items as needed.
Room Attendant
Marriot Hotel
Goa, India
01.2000 - 01.2001
Cleaned guest rooms thoroughly to ensure guest satisfaction.
Cleaned and sanitized guest rooms according to hotel standards.
Replenished supplies and amenities in guest bathrooms and living areas.
Reported maintenance issues to ensure timely repairs and guest comfort.
Education
High School Diploma -
St. Franc is Xavier
Siolim, Bardez, India
Skills
Property Management
Front desk operations
Booking management
Customer relationship management
Database management
Microsoft Office
Windows 10
Windows 11
Web Browsers
Additional Information
Interested in reading, Writing, Playing
Future Plans
Work in a good organization
Resident Card Number
000806725
Languages
English, Hindi, Spanish, Italian, German (basic), Russian (basic), French (basic)