Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Accomplished professional with vast experience in customer service, sales, and language education. Proven success as an interpreter and teacher, with a commitment to excellence. Adept at thriving in fast-paced environments, eager to bring expertise to your team.
Hi, I’m
Sandra Ponce
Lima
Summary
Overview
33
years of professional experience
Work History
Freelance, Sub Contracted
English/Spanish Interpreter
01.2020 - Current
Job overview
- Dedicated and seasoned Freelance English and Spanish interpreter
- Proven track record of providing comprehensive English / Spanish language interpretation To diverse companies.
- Provided OPI interpretation for companies like, Transperfect, Organica Language solutions, through a sub contracted service.
- Provided Interpretation Services for training courses for private companies like Pesquera Diamante, APM Terminals, Bimbo, DP World, etc.
- Also work as a professional translator as required for legal firms, notaries, and university students.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Host B & B
Vacation Rental Property Manager
04.2020 - Current
Job overview
- Proficiently oversee a mixed portfolio of vacation and business rental properties, maximizing occupancy and revenue while delivering outstanding guest experiences
- Administer both personally-owned and third-party properties with a focus on efficiency and profitability
- Successfully increased occupancy rates through strategic management and marketing initiatives
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
- Increased occupancy rates with strategic marketing efforts and excellent customer service.
RHSP Global Services SAC.
Sales Manager
10.2018 - 11.2021
Job overview
- Spearheaded sales and marketing strategies for a leading engineering and metal-mechanical services provider, specializing in Electric Motors, Pumps, Generators, and Power Groups
- Demonstrated expertise in client management, securing new Key Accounts, and streamlining modern channel operations
- Skilled in vendor onboarding, fostering robust client/supplier partnerships, and expanding the company's market presence
- Managed logistics for procurement, optimized recruitment processes, and ensured seamless office administration.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Blanco Safi
Credit Risk Manager
08.2018 - 01.2019
Job overview
- Conducted comprehensive credit risk evaluations and analysis for Risk Management decision-making, focusing on Micro/Small/Medium Enterprises
- Developed detailed credit risk reports, highlighting key risk variables and trends to aid in strategic planning and risk mitigation.
- Streamlined the loan approval process by creating user-friendly templates for presenting credit analyses to decisionmakers.
- Improved the accuracy of risk ratings by refining existing methodologies and incorporating new quantitative metrics.
- Strengthened client relationships through transparent communication regarding credit decisions and risk management strategies.
- Managed a team of analysts, providing guidance and support in conducting thorough credit evaluations and risk assessments.
- Mitigated potential losses by continuously reviewing existing loans for signs of increased risk or deterioration in credit quality.
Corporacion IDV C.A.
Sales and Clients Relations Manager
02.2012 - 03.2018
Job overview
- Spearheaded sales and marketing initiatives as a key Business Partner at Hewlett Packard and a prominent distributor of Microsoft software
- Conducted comprehensive client education on the latest HP and Microsoft technologies and solutions, enhancing product knowledge and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and implemented customer service policies and procedures.
- Developed and led a high-performing team focused on delivering exceptional customer experiences.
Inserve De Venezuela C.A.
Sales and Pre Sales Manager
04.2003 - 07.2012
Job overview
- Spearheaded Channel Sales and Pre-Sales for Hewlett Packard enterprise solutions
- Recognized as Sales Champion, achieving Latin American HP top performer status for three consecutive years.
- Supported post-sales efforts by providing ongoing customer engagement, fostering long-term relationships and repeat business.
- Created detailed solution proposals based on unique customer requirements that addressed specific challenges faced by the customer.
- Maintained an up-to-date knowledge of industry trends, allowing for proactive adjustments in strategies as needed.
- Established credibility with clients through subject matter expertise, leading to increased trust and stronger partnerships.
- Participated in industry conferences and trade shows, showcasing company products and expanding brand awareness.
Wall Street Institute
Service Manager and Advanced English Teacher
07.2001 - 03.2003
Job overview
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Hillsborough County Probation Services
Probation Officer, Spanish Caseload
01.1995 - 07.2001
Job overview
- Provided expert testimony in court proceedings regarding individual cases, contributing to fair adjudication outcomes for offenders under supervision.
- Improved offender rehabilitation rates by conducting thorough assessments and creating tailored supervision plans.
- Conducted home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
- Assisted in the development of new policies and procedures for the department, enhancing overall effectiveness in supervising adult offenders.
- Assisted attorneys in preparing case materials, translating documents, and conducting client interviews for better case understanding.
- Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
- Enhanced courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals.
Florida Department Of Corrections
Classification Officer
03.1993 - 10.1995
Job overview
- Dynamic and detail-oriented Classification Officer with a proven track record in the Florida Department of Corrections
- Committed to ensuring the safety and security of correctional facilities through precise inmate classification and effective management
- Adept at navigating complex regulatory environments and implementing strategic classification methodologies.
- Collaborated with multidisciplinary teams to address inmates'' mental health, substance abuse, and educational needs.
- Conducted assessments to determine appropriate interventions and treatment plans for incarcerated individuals.
- Provided vocational guidance and support, assisting inmates in developing marketable job skills for post-release employment opportunities.
- Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
- Collaborated with multidisciplinary teams to facilitate seamless communication during mediations, negotiations, and other legal meetings with the inmates.
MIgrants Foundation, Fl
English as a Second Language Teacher
01.1991 - 09.1993
Job overview
- ESL Teacher dedicated to enhancing the language skills of migrant workers, fostering communication, and facilitating their integration into their new communities
- Committed to breaking language barriers and empowering individuals through language education.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Microsoft Caracas, Venezuela
Certification from Microsoft Office
09.2011
University Overview
HP EducationMiami, Florida
International Certification from Selling HP Enterprise Solutions
04.2005
University Overview
HP UniversityCaracas, Venezuela
Higher International Certificate from Presales Technical Sales in Hewlett Packard Tecnologies
01.2005
University Overview
FCI Tallahassee Tallahassee, USA
Diploma of Completion from Business Certification
03.2001
University Overview
- Degree Awarded with [Honors]
- Professional Development Studies: [Area of Study], [Year]
University of FloridaTallahassee Extension
Diploma from Nutrition Sciences
01.2001
University Overview
Pasco Hernando Community CollegeDade CIty, FL
No Degree from Business Administration
University Overview
PASCO HERNANDO COMMUNITY COLLEGEDade City, Florida
Certificate from Data Processing Technology
01.1990
University Overview
Pasco Comprehensive High School Dade City, FL
High School Diploma
05.1989
University Overview
Skills
Microsoft Office Professional
Property Management Expertise
Fluent Bilingualism
Interpretation Accuracy
Legal Document Translation
Cultural Sensitivity
Time Management
Verbal and written communication
Staff Training and Development
Customer Relationship Management (CRM)
Client Confidentiality
Email Communication
Solution selling
Websitessociallinks - Linkedin
Websitessociallinks - Linkedin
http://www.linkedin.com/in/sandraveronicaponce
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Vacation Rental Property Manager
Host B & B
04.2020 - Current
English/Spanish Interpreter
Freelance, Sub Contracted
01.2020 - Current
Sales Manager
RHSP Global Services SAC.
10.2018 - 11.2021
Credit Risk Manager
Blanco Safi
08.2018 - 01.2019
Sales and Clients Relations Manager
Corporacion IDV C.A.
02.2012 - 03.2018
Sales and Pre Sales Manager
Inserve De Venezuela C.A.
04.2003 - 07.2012
Service Manager and Advanced English Teacher
Wall Street Institute
07.2001 - 03.2003
Probation Officer, Spanish Caseload
Hillsborough County Probation Services
01.1995 - 07.2001
Classification Officer
Florida Department Of Corrections
03.1993 - 10.1995
English as a Second Language Teacher
MIgrants Foundation, Fl
01.1991 - 09.1993
Microsoft
Certification from Microsoft Office
HP Education
International Certification from Selling HP Enterprise Solutions
HP University
Higher International Certificate from Presales Technical Sales in Hewlett Packard Tecnologies
FCI Tallahassee
Diploma of Completion from Business Certification
University of Florida
Diploma from Nutrition Sciences
Pasco Hernando Community College
No Degree from Business Administration
PASCO HERNANDO COMMUNITY COLLEGE
Certificate from Data Processing Technology
Pasco Comprehensive High School
High School Diploma
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