Santiago Klappenbach

Online tutoring for English/Spanish students from all around the world. I provide conversational classes for those students who strive to improve their conversational skills in English and/or Spanish.

I have worked in Miami Box S.A. in three separate occasions (Feb 09' - March 11'; Aug 12' - Dec 12'; Feb 19' - Dec 19')

• Administrative duties: Oversaw cash count spreadsheets, company invoices, uploaded information to the company server, bank deposits

• Client Relations: monitored debtors, responsible for debt collection

• Logistics: managed warehouse operations, managed company drivers • Credit Entry: managed the collection of credit charges, entry of credit charges

• Cashier

• Worked as a private investigator at Trace America from August 2017 – May 2018

• My job consisted of investigating subjects who were believed to be committing insurance fraud

• I was able to conduct full investigations by doing the following: • Thorough background checks including intensive research through the internet, databases, and social media

• Other private investigation techniques to determine the level of activity of the subject

• Write detailed reports on the results found to provide information to the company clients

• Reported building issues to building management to reduce safety concerns.
• Set up and broke down meeting rooms and other sport facilities for events.
• Suggested specific ideas for process, productivity and safety improvements.
• Traffic control and security during main events such as basketball games, and graduations
• Various maintenance jobs (painting, pressure washing, repairing equipment)

• Produced high-quality documents, spreadsheets and presentations for internal needs.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.

• Tutored IB Spanish students from International School Bangkok

• Tutored IB Spanish student from Concordian International School