Sara Leard
Borden-Carleton
Summary
Dynamic leader with proven expertise in employee coaching and upselling strategies. Excelled in fostering team unity and boosting sales through innovative promotions and events. Known for outstanding customer service and an outgoing personality, consistently enhancing client satisfaction and loyalty. Achieved significant improvements in operational efficiency and staff performance.
Overview
4
4
years of professional experience
Work History
Bartender Shift Manager
Tommy Guns
05.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server Manager
Schoolhouse Brewery
02.2021 - 08.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Sales Team Leader
Take It Outside
07.2020 - 11.2020
- Oversaw daily cash management, ensuring accurate accounting and minimizing discrepancies.
- Increased sales volume by effectively training and motivating retail sales team members.
- Fostered a positive work environment through effective communication and team-building activities.
- Streamlined store operations for improved efficiency and customer satisfaction.
- Optimized scheduling process by considering individual employee strengths, improving overall team effectiveness in their roles.
- Maintained a high standard of store presentation, adhering to company guidelines for cleanliness and organization.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Business Administration
NSCC
Dartmouth, NSHigh School Diploma -
Lockview High School
Fall River, NS06-2013
Skills
- Upselling strategies
- Ordering supplies
- Scheduling staff
- Employee coaching
- Promotions and events
- Customer service
- Suggestive selling
- Sales expertise
- Customer service expertise
- Outgoing personality
Languages
English
Full Professional
Timeline
Bartender Shift Manager
Tommy Guns
05.2022 - 08.2024
Server Manager
Schoolhouse Brewery
02.2021 - 08.2021
Sales Team Leader
Take It Outside
07.2020 - 11.2020
No Degree - Business Administration
NSCC
High School Diploma -
Lockview High School
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