Sarah Price
Dallas,TX
Summary
Customer Experience Specialist with a proven record of supporting clients, resolving complex issues, and improving satisfaction across high-volume service environments. Skilled in communication, relationship building, problem solving, and developing capability with AI and CRM systems. Seeking a Customer Success position where I can strengthen client retention, enhance onboarding experiences, and contribute to a high-performing, tech-driven team. Currently based in Dallas and relocating to Sydney in April 2026. Dual citizen with full work rights.
Overview
21
21
years of professional experience
Work History
Chat Associate
CarMax
01.2023 - 01.2025
- Supported customers through live chat.
- Assisted with online shopping, financing questions, account issues, and next-step planning to improve the customer journey.
- Assisted with AI training and CRM updates.
- Recognized with the POD Champion award for top performance across more than 100 chat associates, based on metrics, customer satisfaction, and team support.
Sales Consultant, CEC Flex Team
CarMax
01.2020 - 01.2023
- Guided customers from first contact through vehicle selection, co-shopping, financing, and purchase across Core Sales, Triage, and Flex teams.
- Mentored a class of 12 associates transitioning into customer care roles, strengthening confidence and performance.
- Facilitated team huddles and created clear update posts to support training, communication, and metric improvement.
Floor Sales Consultant, Store 7115
CarMax
01.2018 - 01.2020
- Assisted walk-in and online customers with needs discovery, budgeting, vehicle selection, financing, and trade-ins.
- Coordinated with Business Office, Service, Parts, and Inventory teams to complete smooth purchases.
- Earned President’s Club admittance in July 2019.
Counselor, Independent Contract
Self-employed
01.2004 - 01.2018
- Worked with clients on a wide range of subjects, from trauma and PTSD, to current issues and future goals.
- Gained interpersonal, empathy and discovery skills that have benefited my current work at CarMax.
Freelance Journalist
Self-employed
01.2007 - 01.2015
- Covered Middle East hard news, particularly Israel/Palestine and the Iraq War from 2009 through the withdrawal, and the following social and political aftermath, coordinating with fixers and translators in those countries, for research and interviews.
- Received an award nomination from the Los Angeles Press Club in 2012, for hard news, and was signed as a contract writer with Time Magazine the same year.
Education
Journalism and Political Science
University of North Texas
Denton, TXJournalism
Richland College
Dallas, TXMusic and English
Texas State University
San Marcos, TXSkills
- Customer Success: relationship building, customer advocacy, needs discovery, onboarding support, long-term engagement
- Customer Experience: clear communication, active listening, empathy, expectation setting, de-escalation
- Technical Skills: Salesforce CRM, order entry systems, Word, Excel, Teams, fast adoption of new skills
- Problem Solving: issue identification, troubleshooting, root cause thinking, guiding customers through next steps
- Process and Collaboration: workflow coordination, cross team communication, documentation, understanding of support and service operations
MILITARY EXPERIENCE
- United States Marine Corps | Training Aide, MSG Battalion, Honorable Discharge Quantico, VA | 1992 to 1996
- Supported class instruction and field operations for Marine Security Guard training.
- Coordinated with military and civilian agencies including the FBI, DEA, the State Department, and multiple US embassies and consulates.
- Earned promotions and meritorious masts in recognition of performance and reliability.
Timeline
Chat Associate
CarMax
01.2023 - 01.2025
Sales Consultant, CEC Flex Team
CarMax
01.2020 - 01.2023
Floor Sales Consultant, Store 7115
CarMax
01.2018 - 01.2020
Freelance Journalist
Self-employed
01.2007 - 01.2015
Counselor, Independent Contract
Self-employed
01.2004 - 01.2018
Journalism
Richland College
Music and English
Texas State University
Journalism and Political Science
University of North Texas