Sarah Rghei
Gyal
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Celebi Ground Handling. Excelled in enhancing passenger experiences and streamlining operations, demonstrating exceptional stress tolerance and teamwork. Skilled in airline reservation systems and fluent in multiple languages, I significantly improved customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Check-in Agent
Celebi Ground Handling
09.2022 - 06.2024
- Trained Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Visual Merchandiser
HUGO BOSS Fashions
04.2021 - 07.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Makeup Artist
MIA USA
11.2020 - 01.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Beauty Advisor - Salesman
Heinneman Duty Free - DIOR
10.2018 - 04.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma -
Pesti Barnabas
Budapest, Hungary06.2017
Skills
- Airline Reservation Systems
- Passenger Assistance
- Stress Tolerance
- Complaint Handling
- Information assistance
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Team Leadership
- Professionalism
- [Language] Fluency
Languages
Arabic, Hungarian, English
Native language
Timeline
Check-in Agent
Celebi Ground Handling
09.2022 - 06.2024
Visual Merchandiser
HUGO BOSS Fashions
04.2021 - 07.2022
Makeup Artist
MIA USA
11.2020 - 01.2021
Beauty Advisor - Salesman
Heinneman Duty Free - DIOR
10.2018 - 04.2020
High School Diploma -
Pesti Barnabas
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