Sara Lynn Alvarez C.
Lima
Summary
Goal-oriented and energetic Commercial Manager with 10 years experience in Produce Industries and 6 years of experience in leadership roles. Skilled at building and maintaining long lasting relationships with customers. Devoted to training a team for excellence and leading by example. Expert at increasing sales and customer satisfaction. Strategic manager with excellent analysis, interpretation and market research history.
Overview
16
16
years of professional experience
Work History
Manager of Perishables and Frozen Cargo
La Hanseatica
, Peru
05.2024 - Current
- Led a transformative reorganization of the department, enhancing operational efficiency and strategic direction
- Boosted revenue by managing the acquisition of VIP accounts.
- Enhanced profitability through strategic client selection.
- Boosted efficiency through new project implementations.
- Coached and developed the team in the specialized field of produce cargo, equipping them with the expertise to handle complex logistics.
- Establishing the company's presence in the produce and refrigerated cargo sectors, solidifying its position as a trusted player in the industry.
- Enhanced customer experience with personalized service strategies.
Commercial Manager Peru
LIVENTUS GLOBAL
04.2021 - 05.2024
- Developed and significantly grew Market Share for Controlled Atmosphere 15% within first year. Increased participation with Shipping lines (Previously 3 shipping lines, now 7). Grew Controlled Atmosphere volume by 71%. Grew market and sales for pallet bags by more than 100% in 2022, achieving a quarter million dollars in gains.
- Aligned commercial activities with strategic company goals by generating strategies, optimizing sales opportunities, and increasing volume and revenue (Controlled Atmosphere and Pallet bags).
- Established ambitious goals to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Improved Customer Experience, including solving claims and recovering lost clients.
- Conducted market research and reported on competitors.
- Supported other units with expertise, like Colombia and Mexico, helping them gaining clients.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Country Sales Manager
GRUPO LAEVO
Lima
06.2020 - 03.2021
- Established long-term business relationships and strategic relevance with selected high-revenue and high-growth customers.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance.
- Show the brand as agrotechnology company.
Country Manager - Commercial Manager
PRODUCE INSPECTORS OF AMERICA – QIMA
Lima
04.2017 - 12.2019
- Researched new opportunities to uncover market trends and specific needs.
- Expanded market reach to Chile, Mexico, USA, Europe, and Asia.
- Generated leads to secure new revenue streams.
- Recruited skilled, adaptable team members.
- Leveraged cold calling, in-person visits and referrals to bring in 20 leads per week.
- Engaged potential customers through telephone, email, and in-person interactions.
- Led team of 21 Inspectors and Supervisors professionals meeting Inspection needs. Also trained them in Customer Service in order to solve problems with clients.
- Conducted analysis to inform strategic discussions in meetings with Commercial managers across key regions.
Key Account Manager
MARLINE
Lima
03.2016 - 03.2017
- Led negotiations for key business accounts, ensuring efficient reporting.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Developed and significantly grew Portfolio territory over 1 year. Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Led sales planning, development and account management for Peruvian territory.
- Data Analysis in order to grow portfolio.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Secured and onboarded new accounts in previously untapped commoditties, expanding the company's client base and diversifying its portfolio for long-term growth
Sales Account Executive
SEALAND - MAERSK
Lima
10.2014 - 03.2016
- Penetrated new accounts and connected closely with decision-makers to close deals.
- Enhanced profitability through strategic client negotiations.
- Refined compelling sales proposals and communicating value propositions to secure client trust.
- Developed relationships with customers and presented promotions that increased sales and profit.
- Delivered exceptional account service to strengthen customer loyalty.
- Managed and updated Salesforce and weekly sales records.
CARE BUSINESS PARTNER
MAERSK
Lima
10.2012 - 10.2014
- Assessed customer needs and upsold products and services to maximize sales.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding post service issues and reported feedback to management team.
- Cultivated impactful relationships with customers (phone calls and visits) and drove business development by delivering product knowledge. Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Trained new employees procedures and policies in order to maximize team performance.
- Exceeded service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
MAERSK
Lima
05.2012 - 09.2012
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding issues and reported feedback to management team. Escalated customers concerns. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Customer Service Representative
INTERNATIONAL FREIGHT SHIPPING
Lima
07.2008 - 05.2012
- Assisted Exports customers with all kind of questions.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding issues and reported feedback to management team.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
Education
Diploma - Customer Experience
UTP
Lima03.2018
Diploma - Brainketing
UTP
Lima03.2017
Specialist - Logistics And International Business
IDEX
Lima12.2011
Diploma - Quality Management
CENTRUM
Lima12.2011
Engineer - Zootecnia
UNALM
Lima12.2003
Currently - Marketing And Commercial Management Master
UTP
LimaSkills
- Visionary Leadership
- Customer Engagement Strategies
- Skilled Negotiator
- Revenue Growth
- Market Growth Strategies
- Coaching and Mentoring Skills
Accomplishments
- LAMSTAR 2014 - Maersk
- Outstanding Performance Award 2013 - Maersk
- Best Employee of the year 2011 - International Freight Shipping
Languages
- English: Advanced Level
- Italian: Intermediate level
- Portuguese: Intermediate level
References
- Silvia Cordova / Maersk Sealand Commercial Manager
- Jorge Montenegro / Maersk Former Operations Manager
- Juan Ignacio Elissetche / Former Manager Produce inspectors Of America
- Hugo Salas / Export Manager International Freight Shipping
Timeline
Manager of Perishables and Frozen Cargo
La Hanseatica
05.2024 - Current
Commercial Manager Peru
LIVENTUS GLOBAL
04.2021 - 05.2024
Country Sales Manager
GRUPO LAEVO
06.2020 - 03.2021
Country Manager - Commercial Manager
PRODUCE INSPECTORS OF AMERICA – QIMA
04.2017 - 12.2019
Key Account Manager
MARLINE
03.2016 - 03.2017
Sales Account Executive
SEALAND - MAERSK
10.2014 - 03.2016
CARE BUSINESS PARTNER
MAERSK
10.2012 - 10.2014
Customer Service Representative
MAERSK
05.2012 - 09.2012
Customer Service Representative
INTERNATIONAL FREIGHT SHIPPING
07.2008 - 05.2012
Diploma - Customer Experience
UTP
Diploma - Brainketing
UTP
Specialist - Logistics And International Business
IDEX
Diploma - Quality Management
CENTRUM
Engineer - Zootecnia
UNALM
Currently - Marketing And Commercial Management Master
UTP
Similar Profiles
Allyson BoehmAllyson Boehm
Assistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La LaAssistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La La
BALAKYEM BELEIBALAKYEM BELEI
Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)
Elodie TauzinElodie Tauzin
Traiteur sans gluten strict at La cuisine d'Elodie -La créativité sans gluten-Traiteur sans gluten strict at La cuisine d'Elodie -La créativité sans gluten-
Thomas William FlowersThomas William Flowers
Educator at Colegio Villa AlarifeEducator at Colegio Villa Alarife
RONALD MAS FASANANDORONALD MAS FASANANDO
Commis De Cuisine at M/V COSTA TOSCANACommis De Cuisine at M/V COSTA TOSCANA