SARA VANESSA BENAVIDES RAMIREZ

• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated with chefs on menu creation including pricing strategies for dishes.
• Trained new employees to perform duties.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Delegated work to staff, setting priorities and goals.
• Managed food service sales, costs and budget administration to keep operations in line with financial targets.

ARAMBURÚ CATERING

• Documented events with details in customer preferences, financial considerations and successes and failures.
• Managed accounts and worked to continuously develop new revenue from existing clients.
• Organized venues, catering services, entertainment, and decorations for events.
• Worked with professional and trade associations to create memorable and successful events.
• Coordinated and allocated equipment, supplies and staff for events.
• Supervised staff members during the events to ensure smooth operations.
• Developed and managed corporate event budgets.

EVENTS EXPERIENCE

Catering Service: Planning & Production - Perú:

• Expomina 2022
• Belcorp 2020
• Repsol 2019
• Conmebol 2019
• Ovum 2019
• Perumin 2019
• Panamericanos & Parapanamericanos 2019
• Janssen Perú 2019
• Dakar Rally 2019
• Fil Lima - Feria Internacional de libro 2018
• Expomina Perú 2018
• 6to Gore Ejecutivo 2017

PROVECHO EN CASA
Project Manager
Online Supermarket Delivery Service

Managing full operation of delivery service including Call Center,

packaging, logistics and online sales & marketing.

• Dealing with clients in both the corporate and tourism sectors.
  Sales & Customer service.
• Responsible for liasing with embassies, chambers of commerce, government departments as well as other public organizations.
• Conducting site visits with current and potential clients, in order to build and develop relationships of mutual benefit
  Planning and coordination of events and conventions both on and off hotel property.
• Keeping track of recent developments in the local hotel and tourism industry.
• Problem solving in the event of any unexpected occurrences that may arise during an event.
• Ensuring that clients stay within established budget and adjusting them when needed.
  Part of the “train the trainer” programme

• Coordination of events such as conferences, weddings, birthdays, anniversaries, charities, trade shows,corporate meetings and employee appreciation events.
• Conducting menu tasting with clients in order to select desired menus.
• Liaising with clients in order to establish event requirements.
  Proving the necessary information for events such as timelines, venues, supplier details, legal requirements, staffing and budgets.
• Coordination of staffing requirements and briefings.
  Coordinating with suppliers, handling client queries and troubleshooting problems to ensure that event runs smoothly.
• Maintaining constant communication with banquet and kitchen departments
• Work with property management system Opera.
  Member of health and security committee of Swissotel Lima

• Part of the pre-opening team.
• Responsible for the supervision of the reservations team
  Training new staff.
• Taking provisional bookings & submitting written confirmations,
  Up selling & promotion of signature menus, cake orders, gift vouchers and various other services.
• Coordinate corporate & social events
• Report directly to General Manager
• Build and maintain client relationships
  Maintaining and updating of client information
  Work with the restaurant system Open Table

• Building and maintaining client relationships.
• Record keeping and updating of data bases for new and existing clients.
• Responsible for company registrations, annual returns, appointments and resignations of company members
  Maintaining statutory books, including registers of members, directors and secretaries.
• Work with different software such as secware & caseware 2009