Scarlet Nicole Solange Legonia Espinoza
Lima
Summary
Bachelor's degree in Hotel Management. Experienced in restaurants and events in Lima, Orlando, Miami and cruises achieving high standards of efficiency, productivity. Personable Organized Dining Room Attendant offering 5 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Waiter
Seabourn Cruises
03.2024 - 09.2024
- Performed as a Waitress in the all the outlets: Colonnade, Main Dinning Room, Patio Grill and Square (coffee shop). Also as a bar waitress when needed.
- Providing effective service during breakfast, lunch, and dinner taking orders via tablet and anticipating their needs. Always following the steps of service.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Service Assistant
Silversea Cruises
03.2022 - 11.2023
- Second contract from May 8th 2023 till November 2nd 2023. (Silver Moon).
- Waitress at Art’s Café outlet – runner during dinner at Atlantide Restaurant.
- In charge of the Crew Mess for the last 4 months (Silver Explorer).
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved guest inquiries and issues, maintaining a high level of professionalism and courtesy in the cafeteria.
- Collaborated with cross-functional teams to deliver comprehensive solutions for guests.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Full Time Medical Interpreter
Languages Services Solutions
12.2021 - 03.2022
- Translate messages, live speeches, voice mails into Spanish and viceversa, with careful attention to providing proper context, meaning, tone and technical wording.
- Honor outlined ethical codes to ensure sensitive and confidential information remains secure and protected
- Interpreting live medical calls from hospital, nursing homes, emergency room, 911.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Customer Service and Medical Interpreter
E-voque
03.2021 - 11.2021
- Honor outlined ethical codes to ensure sensitive and confidential information remains secure and protected.
- Translating sells of insurance for housings.
- Interpreting medical prescriptions and surgeries procedures live.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Customer Service Specialist
Teleperformance
09.2020 - 12.2020
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Reservations & Event Planner Assistant
EAST, Miami Hotel– Swire Hotels Property
03.2019 - 03.2020
- New Year’s Eve 2020 event organizer at Quinto la Huella restaurant.
- Plan budgets, scout, and book locations oversee support staff.
- Execute all event set-up, tear down and follow-up processes, assess an event’s overall success and submit findings.
- Coordinate and organize the restaurant's events weekly in the event calendar.
- Print all the BEO’s (banquet event order) daily.
- Book daily reservations and reply Event Inquiry emails for Quinto la Huella restaurant.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Extra functions: busser, hostess, room server, waitress in the restaurant.
Education
Bachelor’s Degree in Hospitality Management -
Alianza Francesa
01.2018
Secondary School -
Colegio San Martin de Porres
01.2012
Skills
- Cultural Awareness and tolerance
- Work under pressure with efficiency
- Communication, teamwork and social skilled
- Fast learner
- Extensive hospitality background
- Ability to analyze and solve problems
- Organized to work with deadlines
- Delivering the “wow” service
Professional Development
- Full Microsoft Office (Excel, Word Office, PowerPoint)
- Outlook & Hotmail
- Micros
- Opera
- Sevenrooms
- Adobe PDF
Vaccinationstatus
Fully vaccinated
Personal Information
Date of Birth: 08/31/96
References
- Daniella Rezai, People Development Manager, East Miami, Swire Hotels, 788 Brickell Plaza, (305)773 5038, daniellarezai@swirehotels.com
- Lorena Schmid, Restaurant Manager, East Miami, Swire Hotels, 788 Brickell Plaza, (305)373 2022, lorenaschmid@quintolahuella.com
Additional Information
I love writing and poetry. I'm very skilled at create poems and I've written 6 self biography books. I won a national contest in creating a Science Fiction story which was published in the main newspaper of Perú called "El Comercio" when I was 13 years old.
Languages
Spanish
Native language
French
Elementary
A2
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Waiter
Seabourn Cruises
03.2024 - 09.2024
Service Assistant
Silversea Cruises
03.2022 - 11.2023
Full Time Medical Interpreter
Languages Services Solutions
12.2021 - 03.2022
Customer Service and Medical Interpreter
E-voque
03.2021 - 11.2021
Customer Service Specialist
Teleperformance
09.2020 - 12.2020
Reservations & Event Planner Assistant
EAST, Miami Hotel– Swire Hotels Property
03.2019 - 03.2020
Secondary School -
Colegio San Martin de Porres
Bachelor’s Degree in Hospitality Management -
Alianza Francesa
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