Sebastian Carrera Nazra

· Determined proper course of action for claims processing.

· Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

· Conducted day-to-day administrative tasks to maintain information files and process paperwork.

· Researched claims and incident information to deliver solutions and resolve problems.

· Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.

· Negotiated settlement agreements between both the host and guest to resolve disputes.

· Investigated and assessed damage to property and reviewed property damage estimates.

· Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

· Resolved complex, severe exposure claims using high service oriented file handling.

· Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

· Maintained contact with claimants and attorneys to determine treatment status.

· Analyzed information gathered by investigation and reported findings and recommendations.

· Maintained claims data in company folders for owner(s) and upper management to review.

· Conducted weekly Claims meetings for Peru, France and S. Africa agents.

· Handled legal threats and social media bad buzz cases by gathering info and providing everything our lawyer needed to work the case(s)