Sebastian Yuzuriha Seragaki
Lima
Summary
Motivated individual with experience in human resources, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Passionate about personal growth and service experience design. National high-performance athlete. 3 times South American champion and 1 time Panamerican runner up with the National Bowling Team.
Overview
4
4
years of professional experience
Work History
Sales Lead
Madero Capital
03.2022 - 03.2023
- Trained, coached, and mentored new sales representatives for maximum performance.
- Creation and execution of sales strategy for real estate projects, increasing revenue.
- Supervision and follow-up of sales and clients pipeline with a team of 14 sales representatives.
- Measurement and reporting of key indicators for the continuous improvement of sales management.
- Prospecting potential clients through new channels.
- Optimized commercial management processes in the Mala Gardens Project, which resulted in a 50% increase in sales in a 2-month time frame. More than 1M USD in revenue in 1 year.
Sales Trainee
AB Inbev
05.2021 - 11.2021
- Sales supervision with a team of 10 salespeople.
- Creation and deployment of a customer benefit program at regional level (Lima).
- Control and follow-up of price compliance by the traditional channel's POS at regional level (Lima).
- Generated reports to track sales activity and performance.
- Supervision of the correct execution of the products at the POS in order to maximize the sell out.
- Increased price adherence by 30% in the traditional channel in Lima, through the design and implementation of a benefits program for POS.
Human Resources Intern
IBM
04.2020 - 04.2021
- Worked with HR team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
- Generation of contracts.
- Development and execution of initiatives to promote work environment and engagement.
- Designed and executed the program "Lets get to know each other", with the objective of working on team building within IBM Peru, Ecuador and Costa Rica.
Resource and Capacity Management Intern
IBM
04.2019 - 03.2020
- Developed relationships with wide range of employees, customers and vendors.
- General reporting.
- Collaborated with company professionals to learn internal business processes and best practices.
- Generation and analysis of people utilization reports to optimize productivity.
Education
Bachelor of Industrial Engineering -
Universidad De Lima
Lima, Perú06.2021
Skills
- Teamwork and team building
- Problem-solving
- Emotional intelligence
- Positive attitude
- High capacity for analysis
- Social awareness
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Proficient
C2
Japanese
Intermediate
B1
Timeline
Sales Lead
Madero Capital
03.2022 - 03.2023
Sales Trainee
AB Inbev
05.2021 - 11.2021
Human Resources Intern
IBM
04.2020 - 04.2021
Resource and Capacity Management Intern
IBM
04.2019 - 03.2020
Bachelor of Industrial Engineering -
Universidad De Lima
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