Sergio Eiki Huerta Romero
Jr. Pedro Andrade # 150 Los Carrizales
Summary
Accomplished professional with extensive experience in customer service and staff management at Lucky Triple Seven Casino. Proven ability to enhance guest satisfaction through relationship building and effective communication. Skilled in training and mentoring, with a focus on achieving operational excellence and safety compliance. Successfully improved service thru closed cameras tv's operations for the total security of the casino keeping great communication with all casino's work staff in order to achieve security and control at all times.
Overview
23
23
years of professional experience
Work History
Supervisor / Chief Waiter
Guayabo's Seabreeze Restaurant
2024.12 - 2025.12
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new staff on restaurant policies, procedures, and customer service standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Headwaiter / Hot Line Supervisor
Desecheo Restaurant
2024.12 - 2025.12
- Managed table assignments to optimize service flow and guest satisfaction.
- Verify food orders in the kitchen hot line for the correct delivery to different tables in the dining room.
- Optimize guest service satisfaction by promoting team work to waiters, runners, bartenders, hosts.
Assistant Food & Beverage Manager
Konitos by La Bodeguita
2021.03 - 2024.12
- Collaborated with culinary team to design seasonal menus that align with customer preferences.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
Wine Sales Representative
Alambique Beach Lounge
2019.02 - 2020.01
- Developed and maintained strong relationships with clients, enhancing customer loyalty and satisfaction.
- Conducted product demonstrations to educate customers on wine selection and pairing techniques.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
Senior Bartender / Bar & Beverage Chief
Rosa De Triana, Spanish Restaurant
2018.01 - 2019.02
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed signature cocktails, enhancing menu offerings and customer satisfaction.
- Managed inventory control, optimizing stock levels and minimizing waste.
Car Salesperson
Caribe Auto Dorado
2017.10 - 2018.12
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Assistant Bartender Manager
Katrina Restaurant
2017.09 - 2018.12
- Trained new staff on bar procedures, enhancing team performance and service quality.
- Closed out cash register and prepared cashier report at close of business.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
Closed Circuit TV Cameras Operator
Lucky Triple Seven Casino
2016.07 - 2017.09
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Collaborated with other departments to optimize production workflows.
Slot Machine Operator
Lucky Triple Seven Casino
2014.03 - 2015.06
- Operated gaming machines, ensuring optimal performance and compliance with regulatory standards.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Quickly shut down equipment in emergency situations following protocols.
Casino Cashier
Lucky Triple Seven Casino
2014.03 - 2015.06
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Maintained balanced cash drawers, identifying discrepancies through meticulous verification.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
Casino Attendant
Lucky Triple Seven Casino
2012.08 - 2012.12
- Provided exceptional customer service to enhance guest experiences in high-volume gaming environment.
- Maintained vigilance for potential security risks, reporting suspicious activity to supervisors or security staff as necessary.
- Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
Casino Host
Lucky Triple Seven Casino
2011.05 - 2012.08
- Cultivated relationships with VIP guests to enhance loyalty and improve retention rates.
- Promoted a greatful environment with guests by inform them about promotions, free raffles, special events.
- Anticipate to guests special needs by getting to know them, and solve their concerns ASAP (as soon as possible).
Food & Beverage Operational Assistant
Lucky Triple Seven Casino
2009.01 - 2011.04
- Coordinated daily food and beverage operations, ensuring compliance with health and safety standards.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
Waiter / Bartender
Lucky Triple Seven Casino
2008.09 - 2008.12
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in high-pressure environments.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Team Headwaiter
Carnival Cruise Lines Inc.
2003.06 - 2008.08
- Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored junior staff on service standards and best practices.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
English Language Evaluation - English Language
Carnival Corporate Training
Carnival Cruise Lines Inc.2003-06
Intermediate Level English Diploma - English Language
ICPNA (Instituto Cultural Peruano Norteamericano)
Lima, PeruCrowd Management Course -
Carnival Corporate Training
Carnival Cruise Lines Inc.2008-08
Certificate of Proficiency in Survival Craft - Social Work
Carnival Corporate Training
Carnival Cruise Lines Inc.2007-07
Microsoft Excel 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.2006-07
Microsoft Office 2003 - New Features - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
MS Windows XP Advanced User - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Power Point 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Power Point 2003 Proficient User - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Word 2003 Proficient User - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Word 2003 Expert Part 1 - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Word 2003 Expert Part 2 - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
Microsoft Word 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.2006-06
MS Windows XP User Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.2006-05
Crowd Management Course - On Board Knowledgement
Carnival Corporate Training
Carnival Cruise Line Inc.2003-07
High School Diploma -
El Amauta High School
Lima, Peru1996-12
Elementary Diploma -
Escuela 3077 El Alamo - Elementary School
Lima, Peru1991-12
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Relationship building
- [Software] experience
- Verbal and written communication
- Safety protocols
Timeline
Supervisor / Chief Waiter
Guayabo's Seabreeze Restaurant
2024.12 - 2025.12
Headwaiter / Hot Line Supervisor
Desecheo Restaurant
2024.12 - 2025.12
Assistant Food & Beverage Manager
Konitos by La Bodeguita
2021.03 - 2024.12
Wine Sales Representative
Alambique Beach Lounge
2019.02 - 2020.01
Senior Bartender / Bar & Beverage Chief
Rosa De Triana, Spanish Restaurant
2018.01 - 2019.02
Car Salesperson
Caribe Auto Dorado
2017.10 - 2018.12
Assistant Bartender Manager
Katrina Restaurant
2017.09 - 2018.12
Closed Circuit TV Cameras Operator
Lucky Triple Seven Casino
2016.07 - 2017.09
Slot Machine Operator
Lucky Triple Seven Casino
2014.03 - 2015.06
Casino Cashier
Lucky Triple Seven Casino
2014.03 - 2015.06
Casino Attendant
Lucky Triple Seven Casino
2012.08 - 2012.12
Casino Host
Lucky Triple Seven Casino
2011.05 - 2012.08
Food & Beverage Operational Assistant
Lucky Triple Seven Casino
2009.01 - 2011.04
Waiter / Bartender
Lucky Triple Seven Casino
2008.09 - 2008.12
Team Headwaiter
Carnival Cruise Lines Inc.
2003.06 - 2008.08
English Language Evaluation - English Language
Carnival Corporate Training
Intermediate Level English Diploma - English Language
ICPNA (Instituto Cultural Peruano Norteamericano)
Crowd Management Course -
Carnival Corporate Training
Certificate of Proficiency in Survival Craft - Social Work
Carnival Corporate Training
Microsoft Excel 2003 Fundamentals - Business
Carnival College
Microsoft Office 2003 - New Features - Business
Carnival College
MS Windows XP Advanced User - Business
Carnival College
Microsoft Power Point 2003 Fundamentals - Business
Carnival College
Microsoft Power Point 2003 Proficient User - Business
Carnival College
Microsoft Word 2003 Proficient User - Business
Carnival College
Microsoft Word 2003 Expert Part 1 - Business
Carnival College
Microsoft Word 2003 Expert Part 2 - Business
Carnival College
Microsoft Word 2003 Fundamentals - Business
Carnival College
MS Windows XP User Fundamentals - Business
Carnival College
Crowd Management Course - On Board Knowledgement
Carnival Corporate Training
High School Diploma -
El Amauta High School
Elementary Diploma -
Escuela 3077 El Alamo - Elementary School