Sergio Eiki Huerta Romero
Jr. Pedro Andrade # 150 Los Carrizales
Summary
Accomplished professional with extensive experience in customer service and staff management at Lucky Triple Seven Casino. Proven ability to enhance guest satisfaction through relationship building and effective communication. Skilled in training and mentoring, with a focus on achieving operational excellence and safety compliance. Successfully improved service thru closed cameras tv's operations for the total security of the casino keeping great communication with all casino's work staff in order to achieve security and control at all times.
Overview
23
23
years of professional experience
Work History
Supervisor / Chief Waiter
Guayabo's Seabreeze Restaurant
12.2024 - 12.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new staff on restaurant policies, procedures, and customer service standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Headwaiter / Hot Line Supervisor
Desecheo Restaurant
12.2024 - 12.2025
- Managed table assignments to optimize service flow and guest satisfaction.
- Verify food orders in the kitchen hot line for the correct delivery to different tables in the dining room.
- Optimize guest service satisfaction by promoting team work to waiters, runners, bartenders, hosts.
Assistant Food & Beverage Manager
Konitos by La Bodeguita
03.2021 - 12.2024
- Collaborated with culinary team to design seasonal menus that align with customer preferences.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
Wine Sales Representative
Alambique Beach Lounge
02.2019 - 01.2020
- Developed and maintained strong relationships with clients, enhancing customer loyalty and satisfaction.
- Conducted product demonstrations to educate customers on wine selection and pairing techniques.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
Senior Bartender / Bar & Beverage Chief
Rosa De Triana, Spanish Restaurant
01.2018 - 02.2019
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed signature cocktails, enhancing menu offerings and customer satisfaction.
- Managed inventory control, optimizing stock levels and minimizing waste.
Car Salesperson
Caribe Auto Dorado
10.2017 - 12.2018
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Assistant Bartender Manager
Katrina Restaurant
09.2017 - 12.2018
- Trained new staff on bar procedures, enhancing team performance and service quality.
- Closed out cash register and prepared cashier report at close of business.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
Closed Circuit TV Cameras Operator
Lucky Triple Seven Casino
07.2016 - 09.2017
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Collaborated with other departments to optimize production workflows.
Slot Machine Operator
Lucky Triple Seven Casino
03.2014 - 06.2015
- Operated gaming machines, ensuring optimal performance and compliance with regulatory standards.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Quickly shut down equipment in emergency situations following protocols.
Casino Cashier
Lucky Triple Seven Casino
03.2014 - 06.2015
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Maintained balanced cash drawers, identifying discrepancies through meticulous verification.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
Casino Attendant
Lucky Triple Seven Casino
08.2012 - 12.2012
- Provided exceptional customer service to enhance guest experiences in high-volume gaming environment.
- Maintained vigilance for potential security risks, reporting suspicious activity to supervisors or security staff as necessary.
- Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
Casino Host
Lucky Triple Seven Casino
05.2011 - 08.2012
- Cultivated relationships with VIP guests to enhance loyalty and improve retention rates.
- Promoted a greatful environment with guests by inform them about promotions, free raffles, special events.
- Anticipate to guests special needs by getting to know them, and solve their concerns ASAP (as soon as possible).
Food & Beverage Operational Assistant
Lucky Triple Seven Casino
01.2009 - 04.2011
- Coordinated daily food and beverage operations, ensuring compliance with health and safety standards.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
Waiter / Bartender
Lucky Triple Seven Casino
09.2008 - 12.2008
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in high-pressure environments.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Team Headwaiter
Carnival Cruise Lines Inc.
06.2003 - 08.2008
- Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored junior staff on service standards and best practices.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
English Language Evaluation - English Language
Carnival Corporate Training
Carnival Cruise Lines Inc.06-2003
Intermediate Level English Diploma - English Language
ICPNA (Instituto Cultural Peruano Norteamericano)
Lima, PeruCrowd Management Course -
Carnival Corporate Training
Carnival Cruise Lines Inc.08-2008
Certificate of Proficiency in Survival Craft - Social Work
Carnival Corporate Training
Carnival Cruise Lines Inc.07-2007
Microsoft Excel 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.07-2006
Microsoft Office 2003 - New Features - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
MS Windows XP Advanced User - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Power Point 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Power Point 2003 Proficient User - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Word 2003 Proficient User - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Word 2003 Expert Part 1 - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Word 2003 Expert Part 2 - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
Microsoft Word 2003 Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.06-2006
MS Windows XP User Fundamentals - Business
Carnival College
Carnival Cruise Lines Inc.05-2006
Crowd Management Course - On Board Knowledgement
Carnival Corporate Training
Carnival Cruise Line Inc.07-2003
High School Diploma -
El Amauta High School
Lima, Peru12-1996
Elementary Diploma -
Escuela 3077 El Alamo - Elementary School
Lima, Peru12-1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Relationship building
- [Software] experience
- Verbal and written communication
- Safety protocols
Timeline
Supervisor / Chief Waiter
Guayabo's Seabreeze Restaurant
12.2024 - 12.2025
Headwaiter / Hot Line Supervisor
Desecheo Restaurant
12.2024 - 12.2025
Assistant Food & Beverage Manager
Konitos by La Bodeguita
03.2021 - 12.2024
Wine Sales Representative
Alambique Beach Lounge
02.2019 - 01.2020
Senior Bartender / Bar & Beverage Chief
Rosa De Triana, Spanish Restaurant
01.2018 - 02.2019
Car Salesperson
Caribe Auto Dorado
10.2017 - 12.2018
Assistant Bartender Manager
Katrina Restaurant
09.2017 - 12.2018
Closed Circuit TV Cameras Operator
Lucky Triple Seven Casino
07.2016 - 09.2017
Slot Machine Operator
Lucky Triple Seven Casino
03.2014 - 06.2015
Casino Cashier
Lucky Triple Seven Casino
03.2014 - 06.2015
Casino Attendant
Lucky Triple Seven Casino
08.2012 - 12.2012
Casino Host
Lucky Triple Seven Casino
05.2011 - 08.2012
Food & Beverage Operational Assistant
Lucky Triple Seven Casino
01.2009 - 04.2011
Waiter / Bartender
Lucky Triple Seven Casino
09.2008 - 12.2008
Team Headwaiter
Carnival Cruise Lines Inc.
06.2003 - 08.2008
English Language Evaluation - English Language
Carnival Corporate Training
Intermediate Level English Diploma - English Language
ICPNA (Instituto Cultural Peruano Norteamericano)
Crowd Management Course -
Carnival Corporate Training
Certificate of Proficiency in Survival Craft - Social Work
Carnival Corporate Training
Microsoft Excel 2003 Fundamentals - Business
Carnival College
Microsoft Office 2003 - New Features - Business
Carnival College
MS Windows XP Advanced User - Business
Carnival College
Microsoft Power Point 2003 Fundamentals - Business
Carnival College
Microsoft Power Point 2003 Proficient User - Business
Carnival College
Microsoft Word 2003 Proficient User - Business
Carnival College
Microsoft Word 2003 Expert Part 1 - Business
Carnival College
Microsoft Word 2003 Expert Part 2 - Business
Carnival College
Microsoft Word 2003 Fundamentals - Business
Carnival College
MS Windows XP User Fundamentals - Business
Carnival College
Crowd Management Course - On Board Knowledgement
Carnival Corporate Training
High School Diploma -
El Amauta High School
Elementary Diploma -
Escuela 3077 El Alamo - Elementary School