Shelleo Jusay
Inbound Customer Representative
Summerside
Summary
Polite and professional Customer Service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
1
1
Language
Work History
Food Service Worker
Compass Group Canada
Summerside, Prince Edward Island
09.2024 - Current
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer Service, Advisor II
Concentrix, CVG
Quezon City, Philippines
04.2021 - 08.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Account Associate
VXI Global Holdings
Quezon City, Philippines
03.2020 - 04.2021
- Increased client satisfaction by effectively managing and resolving account issues.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Schedule Technician for unresolved issue
Customer Service
Alorica
08.2015 - 03.2020
- Interacted with customers a resolve customer service concerns.
- Provided excellent customer service, activation Credit card, addressing fraud transaction, Late Fees,Transactions History and payment
- Displayed very good communication and customer service skills.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Education
Bachelor of Science - Marketing
Philippines School of Business Administrations
Quezon City, Philppines 06.2017 - 10.2001
Skills
Customer service
Quick learner
Multitasking
Positive attitude and energy
Timeline
Food Service Worker
Compass Group Canada
09.2024 - Current
Customer Service, Advisor II
Concentrix, CVG
04.2021 - 08.2024
Account Associate
VXI Global Holdings
03.2020 - 04.2021
Bachelor of Science - Marketing
Philippines School of Business Administrations
06.2017 - 10.2001
Customer Service
Alorica
08.2015 - 03.2020
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