Shylla Hicks

Break out of product for next day, baking breads, rolls, pastries. Cleaning, ordering, packaging products.

• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
• Inspected baking equipment in accordance with cleanliness and safety standards.
• Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
• Took precautions to avoid cross-contamination between food items.
• Maintained safe and sanitary area by checking food products' temperature and freshness.
• Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
• Inspected products for quality assurance before display.
• Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
• Monitored cooking completion times for efficient use of ovens and other equipment.
• Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
• Maintained current knowledge of pricing, ingredients, product availability and current promotion.
• Prepared bagels, breads and pastries.
• Produced units of finished bread per shift.
• Proofed, folded and baked croissants daily.

• Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
• Completed [Timeframe] inventories of food and material stocks.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Supervised staff preparing and serving [Number] meals per day.
• Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Resolved problems or concerns to satisfaction of involved parties.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

• Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
• Completed inventories of food and material stocks.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Prepared and led food service training programs to teach staff various tasks.
• Supervised staff preparing and serving meals per day.
• Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Resolved problems or concerns to satisfaction of involved parties.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
• Managed team of employees in high-volume deli each week.
• Completed inventories of food and material stocks.
• Managed team of 5 employees in high-volume deli each week.

• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Offered samples to promote and upsell specials.
• Sliced meats and cheeses and weighed deli items for customers.
• Responded to customer questions regarding product availability.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Documented and entered special orders for event catering and party trays.
• Operated cash register to accept and process cash, check, card and mobile payments.
• Maintained work areas to reduce potential for illness or injury.
• Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Cleaned utensils, dishes and glasses for customer use.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Communicated effectively with deli counter customers to answer questions and make recommendations.

• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Followed recipes and customer requests to prepare meals.
• Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Offered samples to promote and upsell specials.
• Sliced meats and cheeses and weighed deli items for customers.
• Responded to customer questions regarding product availability.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Documented and entered special orders for event catering and party trays.
• Operated cash register to accept and process cash, check, card and mobile payments.
• Maintained work areas to reduce potential for illness or injury.
• Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Cleaned utensils, dishes and glasses for customer use.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Acquired new skills to support team and further accommodate customer needs.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Used mental math and available tools to total materials needed, costs and payments due.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
• Notified building managers about needed repairs to maintain public safety.
• Reduced cleaning time significantly while maintaining company quality standards.
• Wet and spot mopped to clean floors and other surfaces in public corridors.
• Moved equipment and furniture to thoroughly clean space.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Maintained accountability for building keys, master keys and access cards.
• Operated industrial cleaning equipment to quickly complete custodial tasks.
• Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
• Discarded cardboard boxes and trash in compactors and balers.
• Performed landscaping tasks and removed litter to maintain grounds.
• Gathered and emptied trash cans and disposed of bags.
• Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
• Sanitized and deep cleaned bathroom floors and surfaces.
• Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
• Stored, used and disposed of cleaning chemicals and supplies.
• Stocked, sanitized, cleaned and inspected restrooms.
• Disposed of waste and gathered individual trash bags to place in receptacles.
• Dusted and wiped furniture and fixtures.
• Completed sweeping and vacuuming, glass cleaning and trash collecting.
• Read and followed company, customer and safety rules, policies and procedures.
• Notified superiors of damaged fixtures, dispensers and furniture or building issues.
• Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
• Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
• Responded promptly to requests to clean and sanitize areas after accidents.
• Responded to emergency cleaning requests to meet client expectations.
• Organized custodial closets to easily find equipment and supplies.
• Opened and closed building with necessary checks, alarms and door security.
• Serviced kitchen and bathrooms with in-depth cleanings to sanitize spaces and restock supplies.
• Handled seasonal maintenance work to keep parking lot and sidewalks free of debris and safety hazards.
• Checked on building equipment with thorough inspections, handled basic upkeep and reported serious concerns to management.
• Followed strict schedules, cleaning according to facility usage and room availability.
• Completed daily cleaning checklists for diverse range of spaces inside buildings.
• Assessed cleaning equipment and performed repairs when needed.