Silvana Fabbri Zavala
Lima
Summary
Startup hands-on experience maintaining cordial relationships with the company's clients by thoroughly researching customer needs and building sales strategies to increase revenue. Well-educated in sales, digital marketing, and customer service protocols and procedures paired with the aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
3
3
years of professional experience
Work History
Key Account Manager
Rappi
03.2023 - Current
- Collaborate with large-sized companies and franchises for the restaurants BU.
- Ads Management: Brand positioning.
- Increased product sales through targeted marketing campaigns.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
Account Executive
Rappi
12.2022 - 03.2023
- Built growth strategies optimizing for clients' ROI, especially for small-sized brands.
- Sold ads using compelling data.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Marketing Intern
Gomed Pharmaceuticals
12.2021 - 12.2022
- Company Overview: Intern in the marketing department of Multinational Uriage, a dermocosmetic distribution company.
- Responsible for communication pieces.
- Digital planning and allocation of products for different publicity purposes.
- Negotiation with content creators for strategic partnerships for the brand.
- Analyzed market trends to identify potential opportunities.
Education
Bachelor's Degree - Management and International Business
Universidad Peruana De Ciencias Aplicadas (UPC)
11.2022
Skills
- Time management
- Communication skills
- Problem Solver
- Customer Service
- Client Needs Assessment
- Business strategies
- Social Media Marketing
Accomplishments
- Promotion to KAM, March 2023
- We Are The Frontline- Rappi's Virtues, March 2023
- Top Commercial Ops of the KAMS Team, September 2023
- Master SamuRappi - Rappi's Virtues, January 2024
- Outstanding Performance Rappi 2023 OKRS, January 2024
Languages
- Spanish, Native
- English, Advanced
- Portuguese, Intermediate
Timeline
Key Account Manager
Rappi
03.2023 - Current
Account Executive
Rappi
12.2022 - 03.2023
Marketing Intern
Gomed Pharmaceuticals
12.2021 - 12.2022
Bachelor's Degree - Management and International Business
Universidad Peruana De Ciencias Aplicadas (UPC)
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