Silvia Rengifo Ospitia
Bucaramanga
Summary
Detail oriented team player with vast experience in the telecommunications and BPO sector with strong organizational and interpersonal skills, excellent time management and problem solving skills. Willing to take on new challenges.
Overview
18
18
years of professional experience
Work History
Service Delivery Manager
Majorel
01.2020 - Current
- Account manager, focused on continuous improvements that enable financial compliance and corporate customer loyalty. Compliance with profitability and budgets defined by the organization.
Operations Manager
Arvato
06.2013 - 12.2019
- Oversee operations personnel and maintained employees in compliance with company policies and procedures.
- Ensured procedures to improve operational quality and equipment efficiency..
- Monitor the hiring, onboarding and training process of new employees to meet company requirements.
Service Unit Manager
Atento, Bucaramanga, Santander
01.2007 - 01.2013
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
Regional Director
CPS, Celtel, Bucaramanga
01.2005 - 01.2007
- Responsible for the management of payment and service centers in the Santander region, coordinating the proper functioning of each of its areas, collection, sales and customer service.
Education
International Bussines -
CUN
Ibague, Tolima - Colombia2000
Customer Experience Management -
SENA
Ibagué- Tolima2001
Business Management -
Universidad Autónoma De Bucaramanga
Bucaramanga, Santander , Colombia2008
Contact Center Management
Teleacción
Bucaramanga, Santander, Colombia2009
Skills
- Project Creation
- Performance Monitor
- Customer Experience Control
- Active Listening and Communication
- Operational Efficiency
Timeline
Service Delivery Manager
Majorel
01.2020 - Current
Operations Manager
Arvato
06.2013 - 12.2019
Service Unit Manager
Atento, Bucaramanga, Santander
01.2007 - 01.2013
Regional Director
CPS, Celtel, Bucaramanga
01.2005 - 01.2007
International Bussines -
CUN
Customer Experience Management -
SENA
Business Management -
Universidad Autónoma De Bucaramanga
Contact Center Management
Teleacción
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