Sofia Castillo
Lake Worth
Summary
Motivated and bilingual leader with 4+ years of experience managing high-volume restaurants, driving team performance, and ensuring top-quality guest experiences. Skilled in staff training, inventory control, scheduling, and meeting key performance metrics. Currently pursuing a degree in Business Administration, seeking to leverage leadership, customer service, and operational expertise into a hospitality, retail, or business-focused role.
Overview
4
4
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Andorra, PA
09.2025 - 02.2026
- Created effective schedules to ensure proper staffing during peak hours while following FWW regulations .
- Hired, trained, and coached employees to build high-performing teams.
- Ensured compliance with health regulations, safety policies, and labor laws.
- Consistently met company KPIs and financial goals while driving team engagement.
- Enforced company standards to maintain operational excellence.
Assistant Restaurant Leader
Raising Cane’s
Feasterville, PA
04.2025 - 08.2025
- Supported restaurant operations including team supervision, shift planning, and quality service.
- Assisted in employee development, ensuring adherence to service standards.
- Helped maintain compliance with food safety and health regulations.
General Manager
Chipotle Mexican Grill
Newtown, PA
09.2024 - 04.2025
- Created effective schedules to ensure proper staffing during peak hours.
- Hired, trained, and coached employees to build high-performing teams.
- Ensured compliance with health regulations, safety policies, and labor laws.
- Consistently met company KPIs and financial goals while driving team engagement.
- Enforced company standards to maintain operational excellence.
Service Leader
Chipotle Mexican Grill
Feasterville, PA
11.2022 - 09.2024
- Delivered exceptional guest experiences by overseeing daily operations and ensuring service quality.
- Processed customer orders, transactions, and payments with accuracy.
- Trained and guided crew members on company standards, food preparation, and safety practices.
- Managed food prep operations, ensuring all recipes and standards were followed.
- Handled cash drawers, safe counts, and reconciled daily financials.
- Delegated responsibilities and motivated team members to maintain smooth shift operations.
- Conducted inventory counts and placed supply orders to maintain proper stock levels.
Education
Associate of Arts - Business Administration
Bucks County Community College
Newtown, PA06-2028
Skills
- Bilingual: English & Spanish (fluent in reading, writing, and speaking)
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- ServSafe Restaurant Manager Certified
- Inventory Management
- Customer relations
- Customer Service Excellence
- Analytical thinking
- Operations management
- Talent development
- Recruitment and hiring
Timeline
General Manager
Chipotle Mexican Grill
09.2025 - 02.2026
Assistant Restaurant Leader
Raising Cane’s
04.2025 - 08.2025
General Manager
Chipotle Mexican Grill
09.2024 - 04.2025
Service Leader
Chipotle Mexican Grill
11.2022 - 09.2024
Associate of Arts - Business Administration
Bucks County Community College