Stephanie Nolan
Morrisville
Summary
Dynamic Community Manager with over a decade of experience in overseeing multi-site residential portfolios, spearheading renovations, and cultivating high-performing teams. Demonstrated success in enhancing leasing operations, boosting occupancy rates, and providing outstanding resident experiences. Hands-on leader equipped with robust operational, administrative, and customer service skills, committed to driving excellence in community management. Proven track record of fostering positive relationships and creating vibrant living environments that resonate with residents.
Overview
14
14
years of professional experience
Work History
Leasing Specialist
BH Management
07.2025 - Current
- - Support daily leasing operations including tours, applications, lease execution, and resident onboarding.
- - Deliver high-level customer service to prospective and current residents, contributing to occupancy and retention goals.
- - Collaborate with on-site management to ensure smooth operations and resident satisfaction.
Community Manager
Essex Property Trust
06.2018 - 08.2024
- - Managed three communities totaling 747 apartment homes across San Francisco, Lafayette, and Richmond.
- - Partnered with redevelopment teams and vendors to drive year-over-year revenue growth.
- - Led on-site teams, enforced policies, controlled budgets, and maintained strong resident satisfaction.
Community Director
FPI Management
01.2017 - 03.2018
- - Directed operations for 238-unit portfolio across Fremont and Hayward during major renovations.
- - Oversaw capital projects and on-site construction activities.
Community Manager
Pegasus Residential
04.2015 - 12.2017
- - Managed 192-unit community through full renovation cycle.
- - Led emergency response and rebuild after fire incident; coordinated with city officials for permitting and inspections.
Resident Services Manager
EdR Trust
04.2014 - 04.2015
- - Supported operations of newly constructed 454-unit high-rise community.
- - Managed collections, bank deposits, rent posting, and resident accounts.
Assistant Community Manager
EMIC
09.2011 - 08.2013
- - Supported operations for 355-unit community, including lease renewals and delinquency control.
Education
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core
Chicago, ILSkills
- Property & Portfolio Management
- Leasing & Resident Relations
- Renovations & Capital Projects
- Team Leadership
- Budgeting & Financial Reporting
- Compliance & Policy Enforcement
- Vendor & Redevelopment Coordination
- Marketing & Occupancy Growth
- Systems: Yardi, MRI, AMSI, Bluemoon, Onsite, Funnel, SightPlan
- Bilingual: English / Spanish
Accomplishments
- First Community Manager selected to complete Essex “Steps to Success” program; contributed operational improvements adopted by leadership.
- Earned Vision of Excellence Award for Best Renovation in ownership portfolio at FPI Management.
Timeline
Leasing Specialist
BH Management
07.2025 - Current
Community Manager
Essex Property Trust
06.2018 - 08.2024
Community Director
FPI Management
01.2017 - 03.2018
Community Manager
Pegasus Residential
04.2015 - 12.2017
Resident Services Manager
EdR Trust
04.2014 - 04.2015
Assistant Community Manager
EMIC
09.2011 - 08.2013
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core
EARLY CAREER
- Marketing Manager – Emergency Reconstruction
- Small Business Specialist – Bank of America
- US NAVY