Salesforce
Sven Noorlander
Strategic Business Development Manager
Miraflores
Summary
Experienced Logistics Professional with 15+ years in international freight forwarding, supply chain management, and account development. Proven track record in managing global and regional accounts, driving business growth, and mentoring high-performing teams in dynamic, customer-facing environments. Strong focus on improving operational efficiency, resolving issues proactively, and embedding continuous improvement in service delivery. Passionate about knowledge sharing, process optimization, and delivering measurable value to customers. Fluent in English, proficient in Spanish (B1), with a deep understanding of global logistics frameworks.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Strategic Business Development Manager – FMCG
A.P. Moller – Maersk
11.2021 - 07.2024
- Account Management: Managed the global account (GKAM) for a top Dutch exporter and regional accounts (RKAM) for multinationals, enhancing customer relationships and driving account health
- Opportunity Identification: Co-designed and executed development plans, achieving 100% growth in Contractual Ocean Business and a 9% YoY increase in Logistics and Services
- Solution Delivery: Led a direct-loading DC bypass project, reducing supply chain costs and improving time-to-market for a French multinational
- Financial Growth: Pioneered cross-docking solutions, securing the first customer for Maersk’s new Rotterdam Cross Dock and aligning services with customer growth objectives
Teacher – Global Ocean Logistics
Shipping & Transport College (STC) Group
08.2018 - 06.2021
- Industry Training: Guided students through professional practical training, fostering hands-on industry experience
- Content Development: Developed and authored comprehensive teaching materials tailored to transport and P&O-related areas
- Engagement: Delivered engaging lessons focused on port logistics and transportation principles
- Curriculum Design: Designed and updated course materials to reflect industry trends and technological advancements
- Research Supervision: Supervised student research projects, providing guidance on logistics and transportation topics
- Collaboration: Worked with industry professionals to organize field visits and guest lectures
- Mentorship: Supported students in academic, professional, and personal development
Key Account Manager
Damco (Maersk)
05.2017 - 08.2018
- Client Retention & Growth: Expanded market share across five key accounts through a customer-centric approach, conducting business reviews, and implementing improvement processes
- Collaboration: Created and executed client pursuit plans to align customer objectives with Maersk’s capabilities, achieving consistent KPI performance improvements
Project Forwarder (Management Team)
Alpha Projects & Logistics
08.2012 - 07.2016
- Team Leadership: Managed a diverse team of five staff members across two locations (Rotterdam and Istanbul), ensuring seamless operational efficiency
- Client Management: Served six key South Korean accounts, delivering tailored transportation solutions that enhanced client satisfaction and loyalty
- Supplier Management: Negotiated and procured transport services from third-party providers, maintaining robust supplier relationships
- Quality Assurance: Monitored and enhanced the performance of third-party providers to uphold service excellence
- Operational Excellence: Ensured high-quality service delivery, consistently meeting customer expectations
- Revenue Growth: Transformed a new client into Alpha Projects' largest key account, generating €1.84 million in annual revenue
- Project Management: Led a two-year logistics project, coordinating the movement of 305,000 freight tons
- Efficiency Gains: Implemented new office software, reducing administrative man-hours by 30%
Customer Service Export Supervisor
Maersk Benelux B.V.
03.2011 - 07.2012
- Team Leadership: Led a team of eight, improving service levels through proactive team-building and escalation management
- Process Optimization: Implemented strategies that reduced booking confirmation lead times by 20%
- Cross-Functional Collaboration: Worked with sales and operations to streamline procedures
- Mentorship: Coached team members, fostering continuous improvement
- Crisis Management: Resolved time-sensitive shipment issues under high-pressure scenarios
Sales Executive
Maersk Benelux B.V.
12.2008 - 03.2011
- Client Portfolio Management: Managed a portfolio of 15 major clients, proactively identifying customer needs and providing competitive shipping solutions
- Business Development: Secured new business opportunities, increasing customer volume by 50% and bringing in a new client with 150 containers per week for export
- Account Expansion: Grew import volume from a few containers to 200 per week by offering tailored logistics solutions
Supervisor – Direct Sales Coordination
Maersk Benelux B.V.
04.2008 - 11.2008
- Leadership: Led a team of six Inside Sales Coordinators, supporting sales executives and optimizing the 'direct sales' segment for key customers
- Organizational Restructuring: Reorganized team structure while maintaining high customer service levels and internal KPIs
Sales Executive
Maersk Benelux B.V.
01.2007 - 03.2008
- Portfolio Management: Managed and expanded a portfolio in the forwarders segment, acquiring new customers through proactive sales strategies
- Solution Development: Developed customized service solutions in collaboration with the customer service department
- Business Growth: Won a major customer handling 300–400 containers of recycled paper exports per week, significantly contributing to business growth
Education
Bachelor of Business Administration (BBA) - Logistics & Economy
Rotterdam University of Applied Sciences
Post-Bachelor Certificate - Pedagogical and Didactical Competence
Fontys University of Applied Sciences
Skills
Client relationship building
Skills And Software
Microsoft Office Suite, Salesforce, CRM systems, logistics software, End-to-end supply chain solutions, account management, opportunity pipeline development, strategic planning, coaching, Native, Fluent, Intermediate (B1) – Actively improving to achieve fluency
Software
Microsoft Office Suite
AI Productivity Tools
Timeline
Strategic Business Development Manager – FMCG
A.P. Moller – Maersk
11.2021 - 07.2024
Teacher – Global Ocean Logistics
Shipping & Transport College (STC) Group
08.2018 - 06.2021
Key Account Manager
Damco (Maersk)
05.2017 - 08.2018
Project Forwarder (Management Team)
Alpha Projects & Logistics
08.2012 - 07.2016
Customer Service Export Supervisor
Maersk Benelux B.V.
03.2011 - 07.2012
Sales Executive
Maersk Benelux B.V.
12.2008 - 03.2011
Supervisor – Direct Sales Coordination
Maersk Benelux B.V.
04.2008 - 11.2008
Sales Executive
Maersk Benelux B.V.
01.2007 - 03.2008
Bachelor of Business Administration (BBA) - Logistics & Economy
Rotterdam University of Applied Sciences
Post-Bachelor Certificate - Pedagogical and Didactical Competence
Fontys University of Applied Sciences
Work Availability
monday
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