Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Synara Moura

Synara Moura

Recife, Pernambuco

Summary

My first professional experience was as a young apprentice at ESPRO, working for Uber. Soon after my apprenticeship contract ended, I had experience teaching English to young people and adults. I've always had a great passion for Uber, and when I saw the possibility of returning I applied. I currently work as a Costumer Service Specialist at GL Recife, and I'm very passionate about my work.

I consider one of my main qualities to be that I'm a patient person, I know how to deal with conflicts very well and I can manage them.

I find it very easy to learn and to pass on the knowledge I've acquired to other people. A great example of this is my career at Uber, where I have grown and learned a lot as a professional, and I have the opportunity to take this learning to the new young apprentices, helping them to develop professionally.


Uber WOW 2024 - One Uber

Dedication to collaboration and delivery with excellence, concern for helping young apprentices throughout their onboarding. As described in the One Uber value, I actively helped colleagues, as well as making commitments and fulfilling agreements.

Overview

3
3
years of professional experience

Work History

GL Specialist I

Uber Do Brasil Tecnologia LTDA
05.2023 - Current
  • Receiving and serving the public (organizing the queue, helping with the registration process and understanding the platform, helping to solve possible problems, teaching partners and acting as a consultant);
  • Give mini-lectures to groups of partners;
  • Supporting events to engage partners in Greenlight;
  • Build customer loyalty through specific actions, such as calls, messages and after-sales activities;
  • Being responsible for your service quality indicators;
  • Keeping up to date with Uber's policies, procedures and programs, as well as absorbing training to improve activity and learn new processes;
  • Contribute to operational improvements through specific forums, group meetings or with their Service Supervisor;
  • Report problems identified and act proactively to solve them;
  • Organize their work environment.

English Teacher

Aliança
02.2023 - 04.2023

Intern (EXT)

Ensino Social Profissionalizante
08.2021 - 11.2022
  • Working as a concierge at Uber.
  • Receiving and serving the public (organizing the queue, helping with the registration process and understanding the platform, helping to solve possible problems, teaching partners and acting as a consultant).

Education

Technologist - Graphic Design

UNINTER - Centro Universitário Internacional
Recife, Pernambuco, Brazil

No Degree - UX/UI Design

Cubo's Academy
Recife, Pernambuco, Brazil

High School Diploma -

Escola Sylvio Rabello
Recife, Pernambuco, Brazil
12.2017

Skills

    Costumer Support

    Problem Solving

    Communication

    Team Work

    Attention to Detail

    Teaching

Languages

English
Advanced (C1)

Timeline

GL Specialist I

Uber Do Brasil Tecnologia LTDA
05.2023 - Current

English Teacher

Aliança
02.2023 - 04.2023

Intern (EXT)

Ensino Social Profissionalizante
08.2021 - 11.2022

Technologist - Graphic Design

UNINTER - Centro Universitário Internacional

No Degree - UX/UI Design

Cubo's Academy

High School Diploma -

Escola Sylvio Rabello
Synara Moura