Tammy Ross
Cornwall
Summary
Call Centre Director with 20+ years of Customer Service working at Agent, Trainer, Team Lead, Management and Director levels
Overview
17
17
years of professional experience
Work History
DIRECTOR
Line One Inc
10.2011 - Current
- Transition new Clients to Line One Services
- Establish departmental performance goals and provide feedback for underperforming areas
- Prepare reports for both internal and external analysis
- Schedule appropriate agents according to needs of the queue and client requests
- Work closely with IT to create and maintain programs, account logins
- Work closely with HR Director to on/off board agents as needed.
CUBING SPECIALIST
P4P Marketing
03.2019 - 11.2019
- Watch videos and compile inventory
- Update Excel files via Google Documents.
DATA ENTRY SPECIALIST
Midland Transport
08.2011 - 10.2011
- Compared and updated invoices to bills of lading.
ASSISTANT TRAINER
Sykes Enterprises Inc
09.2007 - 10.2010
- Trained new agents on services, retrained and coached current agents to optimize performance
- Answered inbound calls for service regarding natural gas equipment
- Provided retention for unsatisfied customers.
Education
Course - Philosophy, Sociology & English
UNB
Moncton, NB01.2002
Diploma - Accounting
International Correspondence School
Remote01.1998
Diploma - Engineering, Drafting & Design
NBCC Moncton Campus
Moncton, NB01.1994
Skills
- Professional
- Detailed / Organized
- Reliable
- Accessible
Timeline
CUBING SPECIALIST
P4P Marketing
03.2019 - 11.2019
DIRECTOR
Line One Inc
10.2011 - Current
DATA ENTRY SPECIALIST
Midland Transport
08.2011 - 10.2011
ASSISTANT TRAINER
Sykes Enterprises Inc
09.2007 - 10.2010
Course - Philosophy, Sociology & English
UNB
Diploma - Accounting
International Correspondence School
Diploma - Engineering, Drafting & Design
NBCC Moncton Campus
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