Tania Francia Dávila
Lima
Summary
Administrative Assistant skilled in organizing, attention to detail, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership, proactivity, relationship-building and
several years of customer support experience. successfully assists end-users.
Overview
4
4
years of professional experience
Work History
Insurance Customer Support
Onedge
Lima
2023.05 - 2023.12
- Assistance in insurance services
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Identified opportunities for process improvements based on customer feedback.
- Generated reports based on client data to analyze trends in customer service needs.
- Provided quotes on various types of insurance policies.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
Front Desk Receptionist
Holiday Inn Express
Fraser
2022.12 - 2023.04
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
General Clerk
Safeway
Fraser
2022.12 - 2023.03
- Stocking general merchandising
- Managed customer inquiries and complaints in a professional manner.
- Inventoried and ordered materials, supplies and services.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Customer Service Supervisor
Teleperformance
Lima, Peru
2020.05 - 2022.12
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
Business Management
San Ignacio De Loyola University
Lima, Peru2024-10
Bachelor - Hospitality Administration And Management
San Ignacio De Loyola Institute
Lima, Peru2020-12
English
ICPNA
Lima, Peru2017-09
Skills
- Organizational Skills
- Problem-solving abilities
- Relationship Building
- Interpersonal Skills
- Attention to Detail
- Documentation skills
- Active Listening
- Google Suite Proficiency
- Excellent Communication
- Proactivity
- Customer Service
- Teamwork and Collaboration
Telephone Number
+51 934 449 213
taniafrancia.d@gmail.com
Interests
Sports: Interest in swimming, running and riding the bike, music (Indie rock, rock, pop and jazz), travel around my country and if possible, around the world. Volunteering and teaching, worked as a teacher for children in a non-profit institute for over 1 year.
Personal Information
- ID Number: 72188472
- Date of Birth: 03/14/00
- Nationality: Peruvian
References
References available upon request.
Timeline
Insurance Customer Support
Onedge
2023.05 - 2023.12
General Clerk
Safeway
2022.12 - 2023.03
Front Desk Receptionist
Holiday Inn Express
2022.12 - 2023.04
Customer Service Supervisor
Teleperformance
2020.05 - 2022.12
Business Management
San Ignacio De Loyola University
Bachelor - Hospitality Administration And Management
San Ignacio De Loyola Institute
English
ICPNA