TANIA CORALI CHUQUILLANQUI DE LA CRUZ
Lima
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness offering over 13 years of retail experience,Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in sales strategies. High-energy as a sale representative . Effectively boost add-on sales with good interpersonal communication skills, adaptable with resourceful nature To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Clinic Cashier and Costumer Service
CENTRO DE SALUD PERUANOS SA INTERCORP
10.2023 - 02.2024
- Offer and selling,clinic products such as family insurance and maternity plans.
- Cashier, handling of cash and collection as well as creation of invoices and credit notes.
- Contributed to increased revenue by promptly collecting co-payments and outstanding balances from patients during their visits.
- Management de ERP program and Xhis to enter costumer histories.
- Developed strong working relationships with insurance carriers through regular communication regarding claim status updates or resolution of discrepancies.
- Facilitated timely referrals between primary care physicians and specialists according to established protocols.
- Enhanced the overall patient experience by providing knowledgeable assistance in navigating complex healthcare systems and processes.
Bilingual Customer Service Representative
TELEPERFORMANCE SA
06.2023 - 09.2023
- I worked in TURO campaign rent of luxury and deluxe cars, with costumer from usa, canada and australia there i managed high-volume of inbound chats, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers and guest experience.
- I was recognized for a "All star host" for giving a quick and properly help in his issues.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
Store Manager/Supervisor
World Duty Free Group
11.2008 - 12.2021
- Highly experienced Sales Manager with 10+ years of success in the retail sector. Proven track record of increasing sales and customer loyalty.
- I start as a sales representative, then I work as a store manager from the main store in Lima.
- Set sales targets and goals and develop strategies to meet them.
- Provided customer service support answering questions regarding products to ensure costumer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Experienced in making effective sales strategies and managing a team of sales personnel.
- Managed a team of 30 sales professionals and achieved sales targets ahead of schedule.
- Manage and motivate sales staff to achieve maximum performance
- Develop and maintain relationships with key customers and partners
- costumers Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor in Administration International Bussiness - Business Administration
Universidad Privada Del Norte
Lima, Peru01.2019
Diploma - Capacitación De Gerencia De Ventas Step Ahead
Dufry Retail Management Training
Lima, Peru09.2018
DIPLOMA - Costumer Service Excellence Program
DUFRY
Lima, Peru08.2016
CERTIFIED IN ADVANCED ENGLISH LEVEL - English
ASOCIACIÓN CULTURAL PERUANO BRITANICA
Lima, Peru03.2016
Skills
- Customer Service
- Communication
- Organizational
- Negotiation
- Problem Solving
- Teamwork
- Payment Processing
- Product Restocking
- Team Leadership
- Sales Strategies
- Market Analysis
- Product knowledge
- Sales forecasting
- Analytical thinking
- Presentation skills
Timeline
Clinic Cashier and Costumer Service
CENTRO DE SALUD PERUANOS SA INTERCORP
10.2023 - 02.2024
Bilingual Customer Service Representative
TELEPERFORMANCE SA
06.2023 - 09.2023
Store Manager/Supervisor
World Duty Free Group
11.2008 - 12.2021
Bachelor in Administration International Bussiness - Business Administration
Universidad Privada Del Norte
Diploma - Capacitación De Gerencia De Ventas Step Ahead
Dufry Retail Management Training
DIPLOMA - Costumer Service Excellence Program
DUFRY
CERTIFIED IN ADVANCED ENGLISH LEVEL - English
ASOCIACIÓN CULTURAL PERUANO BRITANICA
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