Tiffany Weiss
Lima
Summary
Results driven professional with a diverse skill set spanning audio production, call system management, curriculum development, and digital marketing. Experienced in utilizing tools such as Audacity and the Sharpen call platform to enhance communication workflows and optimize customer experience. Adept at creating engaging educational content and managing document workflows using DocuWare. Skilled in social media marketing, copywriting, and marketing strategy development, with a strong command of Adobe Lightroom, WordPress, and Mailchimp to deliver compelling visual and written content. Proven ability to manage multiple projects simultaneously, meet deadlines, and collaborate effectively across teams to achieve business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IVR - Sharpen Lead
Simpluris
05.2025 - Current
- Develop and maintain professional IVR recordings to support accurate and efficient call routing for claims-related inquiries.
- Deliver high-quality voice prompts under tight deadlines, ensuring compliance with client and regulatory requirements.
- Operate independently with minimal supervision, managing priorities and consistently meeting project timelines.
- Partner with claims operations and client service teams to ensure IVR messaging aligns with current workflows and communication needs.
- Undergo active training in the Sharpen call system, learning queue structures, user permissions, call flow logic, and analytics tools.
- Contribute to continuous improvement by identifying opportunities to streamline IVR processes and enhance the caller experience.
Contact Center Representative
Simpluris
06.2023 - 04.2025
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Founder - Owner
Wildwood Bath Co.
12.2018 - 01.2025
- Launched and scaled a 3D printing company specializing in custom mold production for the cosmetic industry.
- Self-taught 3D design skills and grew operations to over 30 3D printers, serving clients worldwide.
- Managed all aspects of production, client relations, and logistics.
- Successfully sold the business upon relocation to Peru.
English Teacher
Self Employed
02.2020 - 06.2024
- Developed innovative lesson plans to engage students in English language learning.
- Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat.
- Combined students' personal interests with lesson objectives to create student-specific activities.
- Attended workshops to learn about student motivation and engaging learning activities.
- Educated students in basics of English grammar and conversational speaking.
- Identified, selected, and modified instructional resources to meet needs of each individual student.
Social Media Manager
MEDLIFE
06.2022 - 10.2023
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Cultivated strong corporate image and identity with clear branding.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Designed and presented social media campaign ideas.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Moderated social media accounts for constructive, brand-appropriate communications.
- Created content strategies for digital media.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Conducted market research and competitor analysis to inform search marketing strategies.
English Teacher
Open English
12.2021 - 08.2022
- Prepared comprehensive English curriculum for multiple classes.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Encouraged students to take active role in learning and academic success.
- Monitored student progress and provided feedback to both students and parents.
- Supported students in development of skills and strategies to become independent and successful learners.
Education
Bachelors - Photography And Design
The Art Institute of Michigan
Sterling Hights01-2016
Skills
- Audio Editing: Proficient in Audacity for recording, editing, and optimizing voice and audio files
- Call Management Systems: Experienced with Sharpen call platform including call routing, queue management, and reporting
- Curriculum Development: Skilled in designing and implementing educational content and training materials
- Document Management: Knowledgeable in DocuWare for efficient digital document storage and workflow automation
- Digital Marketing: Expertise in social media marketing strategies across platforms to increase engagement and brand awareness
- Copywriting: Strong ability to write clear, persuasive, and audience-targeted content for various marketing channels
- Marketing Strategy: Developing comprehensive marketing plans including market research, campaign execution, and performance analysis
- Photo Editing: Skilled in Adobe Lightroom for professional image retouching, color correction, and photo enhancement
- Website Management: Experienced with WordPress for website design, content updates, and plugin management
- Email Marketing: Proficient in Mailchimp for creating, managing, and analyzing email campaigns and subscriber lists
- Project Management: Strong organizational skills to manage multiple projects, meet deadlines, and coordinate cross-functional teams
Certification
- Teaching English as a Foreign Language (TEFL)
- Teaching English to Speakers of Other Languages (TESOL)
Languages
Spanish
Elementary (A2)
Timeline
IVR - Sharpen Lead
Simpluris
05.2025 - Current
Contact Center Representative
Simpluris
06.2023 - 04.2025
Social Media Manager
MEDLIFE
06.2022 - 10.2023
English Teacher
Open English
12.2021 - 08.2022
English Teacher
Self Employed
02.2020 - 06.2024
Founder - Owner
Wildwood Bath Co.
12.2018 - 01.2025
Bachelors - Photography And Design
The Art Institute of Michigan
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