Traylon Hearn
2310 Henderson Ave.
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
12
12
years of professional experience
Work History
Dispatcher
Starline Freight Solutions
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Rental Sales Agent Supervisor
Ace Rental Cars
10.2022 - 12.2024
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Kept detailed records of all transactions, facilitating efficient audits when necessary.
- Monitored market trends to stay competitive with pricing strategies and promotional offers.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Lead Emergency Dispatcher
Bell Mechanical Services
08.2017 - 09.2022
- Utilized advanced technology tools such as computer-aided dispatch systems and mapping software.
- Enhanced response times by effectively prioritizing and dispatching appropriate resources.
- Contributed to departmental goals by participating in regular staff meetings, offering suggestions for process improvements and discussing ongoing challenges faced by the dispatch team.
- Mentored junior dispatchers by sharing best practices and offering constructive feedback on their performance.
- Managed high-stress situations with a calm demeanor, ensuring accurate information gathering and timely dispatch of assistance.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
Rental Sales Agent
Hertz Car Rental
01.2013 - 08.2017
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Education
High School Diploma -
Desoto High School
DeSoto, TX06-2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Route planning
- Schedule management
- Service planning
- Team collaboration
- Verbal and written communication
- Critical thinking
Languages
Spanish
Upper intermediate (B2)
Timeline
Rental Sales Agent Supervisor
Ace Rental Cars
10.2022 - 12.2024
Dispatcher
Starline Freight Solutions
09.2022 - Current
Lead Emergency Dispatcher
Bell Mechanical Services
08.2017 - 09.2022
Rental Sales Agent
Hertz Car Rental
01.2013 - 08.2017
High School Diploma -
Desoto High School
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