Billing & Customer Care system (BCCS)
Trinh Le Quoc
Administrative Manager
Lima,Lima
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Administrative Manager
VIETTEL PERU SAC
06.2019 - Current
- Built and managed processes for tracking and monitoring department performance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Assisted in development of strategic plans to achieve company objectives while maintaining focus on excellent customer service delivery.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw recruitment process, hiring top talent that contributed significantly to company growth and success.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Achieved 100% project management by introducing system for corporate projects tasks.
Selling Supervisor
VIETTEL PERU SAC
09.2016 - 09.2017
- Evaluated performance against goals and implemented appropriate development plans.
- Increased about 10% quarterly sales revenue by effectively training and managing team of top-performing sales associates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Implemented loss prevention strategies, reducing shrinkage rates significantly throughout tenure as Selling Supervisor.
- Oversaw visual merchandising updates, maintaining appealing store appearance that attracted customers and increased foot traffic.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained compliance with company policies, procedures, and safety guidelines across all aspects of store operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Administrative Officer
VIETTEL PERU SAC
06.2013 - 03.2016
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided exceptional support to executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Created, prepared, and delivered reports to various departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Executed record filing system to improve document organization and 100% management by system.
Education
Bachelor of Science - ACCOUNTANT & FINANCES
UNIVERSITY OF MATANZAS "CAMILO CIENFUEGOS"
MATANZAS, CUBA06.2011
Skills
Organizational Leadership
Goal Setting
Analytical & Critical Thinking
Time Management
Performance Improvement
Work Planning and Prioritization
Team Collaboration
Staff Management
Organization and Multitasking
Policy and procedure Development & Improvement
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% project management by introducing Bwonpro system for Corporate project tasks.
Software
Project management system (Bwonpro)
ERP system
Quote
It is never too late to be what you might have been.
George Eliot
Certification
- Leadership workshop training - May 2023
- Risk management training - June 2023
- Bitel processes training (How to standardize and improve processes) - June 2023
Timeline
Administrative Manager
VIETTEL PERU SAC
06.2019 - Current
Selling Supervisor
VIETTEL PERU SAC
09.2016 - 09.2017
Administrative Officer
VIETTEL PERU SAC
06.2013 - 03.2016
Bachelor of Science - ACCOUNTANT & FINANCES
UNIVERSITY OF MATANZAS "CAMILO CIENFUEGOS"
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