Valeria Chevez
Lima
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Uptown Apartment Locators
Dallas, TX
03.2021 - 01.2024
- Perform general office tasks, such as ordering supplies, maintaining records management database systems, and performing basic accounting work.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Open, sort and route incoming mail, respond to correspondence, and prepare outgoing mail
- Organize conferences, meetings or travel reservations for office staff
- Organize debt payment or establish payment schedules, depending on clients' financial situation.
- Receive payments and record amounts paid.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Customer Service Representative
Teleperformance
Lima
04.2020 - 01.2021
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Translation - Language Interpretation And Translation
Cibertec
Lima, Lima05.2022
Skills
- Attention to detail
- Bookkeeper coordination
- Critical Thinking
- Customer Service
- Social media knowledge
- QuickBooks expert
- Mail Management
- Meeting planning
- Interpersonal Communication
- Administrative Support
- Strong Problem Solver
Languages
Spanish
First Language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
Executive Assistant
Uptown Apartment Locators
03.2021 - 01.2024
Customer Service Representative
Teleperformance
04.2020 - 01.2021
Translation - Language Interpretation And Translation
Cibertec
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